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Fab money/ pepper money not able to withdraw my money

bhoto

TF Neo
I have pepper money prepaid card. I used it for 2-3 months. The app started having crazy downtimes. Now it doesn't show me my virtual card nor the physical card is working.
My money is stuck and I emailed customer care but they don't reply neither a ticket is raised from their side. Any possible solutions for this??
 
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