Facing issue with Axis Bank savings account.

[iM23]

Hello, I opened Axis Digital Easy Access account on March, 2023. I received an SMS on June, 2024 stating my account would be upgraded to Liberty Saving Account. To opt out, I had to send a DROPOUT SMS within 1 month. I sent the DROPOUT SMS on the very same day. I even received a confirmation SMS from Axis that as I had chosen not to upgrade my account, it would not be upgraded. But still, Axis upgraded my account to Liberty Savings account which I found out almost 2 months later. So, I had to go to my branch to downgrade my account to Easy Access account. As my account was downgraded through branch, it is not an Digital Savings account anymore.

Now, the thing is, Axis offers 2 debit cards with their digital accounts - 1 virtual and 1 physical. And for both the cards they charge Rs. 590 (not separately). So, in 2023 and 2024 I was charged Rs. 590. But what I guess as of now, as my account is not a digital account since September 2024, today I have been charged Rs. 590 twice for two debit cards separately.

I have the screenshot that I sent the DROPOUT SMS. I also visited the branch but they said the didn't have the authority to convert my account to digital account. I also called Axis customer care and till now from their words I can understand that they are also clueless regarding this digital and non-digital account. I still just can't get it how a bank upgrades an account even after confirming it would not be upgraded. It is disgusting.

What should I do in this case?

 

[Quantum]

I still just can't get it how a bank upgrades an account even after confirming it would not be upgraded. It is disgusting.

That's Axis for you.

Write an email directly to Axis PNO and explain the entire case. Attach the proofs along with the email.
In the same email, clearly ask them to,

1. waive off the extra charge
2. restore the account to its initial variant

if point #2 is not possible from their end, then ask them to assure you in email that Axis would not charge any redundant charges (e.g. Rs. 590) going forward for this account in future. Only mention this point when they show an inability for point #2.

If nothing of these works out, RBIO is the saviour.

 

[iM23]

That's Axis for you.

Write an email directly to Axis PNO and explain the entire case. Attach the proofs along with the email.
In the same email, clearly ask them to,

1. waive off the extra charge
2. restore the account to its initial variant

if point #2 is not possible from their end, then ask them to assure you in email that Axis would not charge any redundant charges (e.g. Rs. 590) going forward for this account in future. Only mention this point when they show an inability for point #2.

If nothing of these works out, RBIO is the saviour.

Thank you. I sent the email. Let me see what happens next.