Facing Issues Completing Video KYC for YES Bank Credit Card – Need Guidance

[Maitri_Maniya]

I applied for a YES Bank Elite Plus Credit Card through my laptop and received the video KYC link. I tried three times, but the agents said my details were not visible properly on the desktop and suggested using a mobile device.

However, I don’t have a separate video link for mobile. When I try the same link from my laptop on my mobile, it shows “Session Expired”, and I’m unable to complete the video KYC.

I contacted customer care, but they said they cannot resend the link, and I haven’t received any email or SMS with a new link.

Has anyone faced this issue? What should I do to successfully complete the video KYC process?

 

[SSQ]

Is application process not tied to VKYC, did you receive a separate link after filling the form?

 

[Maitri_Maniya]

Is application process not tied to VKYC, did you receive a separate link after filling the form?

after filling the form the vkyc link was opened in a same page. and when i open that same link in mobile i'm getting "session expired"

 

[SSQ]

after filling the form the vkyc link was opened in a same page. and when i open that same link in mobile i'm getting "session expired"

You can clear cache from browser settings or try a different browser.
or use family members device.