sjmajumder
TF Ace
I closed One Card earlier to apply for Scapia but as Scapia is not issuing new cards decided to go with Federal Bank Celesta MC.
One Card was closed on 29th December but I was unable to apply for Celesta as system kept saying "You are already using Federal Bank Credit Card services". So, I wrote to customer care and they asked me to provide proof of One Card closure. Provided mail from One card team and also shared CIBIL report where closure date was reflecting as 29th December. They asked me to wait for cool down period which is 90 days. But even when I tried on 1st April system was giving the same error, so I wrote back to customer care. They opened a ticket and kept giving me updates every 3/4 days saying team working on it, we need some more time. Yesterday night also I saw a mail from them and wrote back saying it's already 15 days when is the problem going to be resolved? As usual after sending the mail I tried applying and Voila! it worked. It was around 9:10 pm when I submitted the application. System only asked for last 3 months salary account bank statement. Did not ask for salary slip, no Aadhaar verification, no address proof or anything else, no VKYC either.
Today morning at 10:57 received SMS your card is issued. That was superfast...card issued in less than 14 hours. The SMS also said I can use the digital card from FedMobile app but when tried to register, after mobile number verification it is asking for 14 digit Federal Bank account number and not allowing to proceed
Let's wait and see when I receive the card.
Update:
Card issued Signet Visa with 1.2L CL
Requested for cancellation on 18-Apr as they refused to upgrade to Celesta MC
Card received through Delhivery on 22-Apr
Card closed on 26-Apr (exactly on the 7th working day from date of request)
One Card was closed on 29th December but I was unable to apply for Celesta as system kept saying "You are already using Federal Bank Credit Card services". So, I wrote to customer care and they asked me to provide proof of One Card closure. Provided mail from One card team and also shared CIBIL report where closure date was reflecting as 29th December. They asked me to wait for cool down period which is 90 days. But even when I tried on 1st April system was giving the same error, so I wrote back to customer care. They opened a ticket and kept giving me updates every 3/4 days saying team working on it, we need some more time. Yesterday night also I saw a mail from them and wrote back saying it's already 15 days when is the problem going to be resolved? As usual after sending the mail I tried applying and Voila! it worked. It was around 9:10 pm when I submitted the application. System only asked for last 3 months salary account bank statement. Did not ask for salary slip, no Aadhaar verification, no address proof or anything else, no VKYC either.
Today morning at 10:57 received SMS your card is issued. That was superfast...card issued in less than 14 hours. The SMS also said I can use the digital card from FedMobile app but when tried to register, after mobile number verification it is asking for 14 digit Federal Bank account number and not allowing to proceed
Let's wait and see when I receive the card.
Update:
Card issued Signet Visa with 1.2L CL
Requested for cancellation on 18-Apr as they refused to upgrade to Celesta MC
Card received through Delhivery on 22-Apr
Card closed on 26-Apr (exactly on the 7th working day from date of request
)
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