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Fi Money Credit Freeze / Non compliance with account closure

Blackfyre

TF Buzz
Hey guys,

Last month my Fi savings account was credit frozen out of the blue, while I asked the bank about it they said there was some police complaint against me, which I have to solve, after checking the forums here, I understood that was BS, so I threatened to close the account, immediately they said there was no complaint upon checking, that they need documents from me to lift the credit freeze, but I had to keep haggling behind them for 10 days just to get this response from them, so I had enough and asked them to close the account, but it’s been like 30 days since then, they are still not closing the account, I have a FD stuck with them, or I could just leave the account dormant, they aren’t closing the fd citing the credit freeze, customer service is just the worst, no use whatsoever, I emailed to the grievance cell, nodal officer and escalations, only escalations responded 7 days Later and said they’re working on the closure request, and then disappeared for another 7 days.

I saw quite a few threads where people faced the same, but some of them ended up conversing purely in Hindi, which I do not understand, some other threads left it open without confirming what happened after, someone kindly help me out here, what exactly should I do to get this solved ASAP? Thanks.
 
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