The RBI imposed penalties on all four credit bureaus for non-compliance

[SSV]

My Credit Bureau Experience Journey - Part 3
EQUIFAX
Disclaimer: This is just my experience , not a comprehensive review of their products and/or services..... YMMV ​

Annual fee (900 + GST = 1062), again, money down in the drain...

The fee is almost equal to CIBIL( with 10% off) but no where near the quality of CIBIL.

1) Logging in itself is a puzzle from the home page:


If we click on the login link on the home page we get this:

Don't know whose login is that for. Anyway after few clicks on links you will get to login:

Home page looks like thism Here it should show the current Score ( just common sense). To know the score you need to go to reports sections , open the full report and check the report.. So user friendly ( may be not)...



2) The funny part is, after paying ₹1062 , you get to refresh the report only 5 times a month, and run the score simulator for only 10 times.


Not sure the purpose of these restrictions for a paid subscription. This is restriction piss*s me off big time as I paid for the annual subscription only to track my scoring regularly to see which event triggers a change in the score.

In this aspect Experian is so much better as it allows us to refresh every day free of cost.( but in paid you get nothing new in Experian)








3) Score Simulator - Again not much to talk about..
My current score is 758. When I start score simulator it gets the base score as 736 ( which was my previous score). Again this puts me off , and didn't explore it any more. Starting point itself is wrong while predicting... So, no pointing in trying this...

My current score screen:



Score simulator screen:




To add salt to the wound, restrictions on this 'wonderful' simulator:



4) Regarding scoring methodology,

As it limits the refresh only for 5 times, I could not time it to run at the right time, because we don't know which banks data gets updated when. They randomly get updated. So, not sure how the scoring works...


5)Support: This is the biggest joke...

In my two months subscription , there were two system outages . One time 3 days in a row and another time about 5 days in a row. Simply I just could not login after giving my credentials. It came up with this error, thats it..



and when I call and send emails about this, no one really cares and gives standard replies like below:


Initially they acted like there is no fault from their side:



After some persistence from my side, they came up with this message 3 or 4 times ( for 4 days).



and then this funny one:



Wrote to Nodal officer, as usual no rpely...

Finally ,it fixed itself and no one contacted me till now.

Very disappointing journey so far with Equifax...

CIBIL​

Regarding CIBIL, I think there are many more experienced experts here in our community and most of us know it enough anyway, I am skipping write up on CIBIL..

With this I CONCLUDE my JOURNEY

 

[akshayhs]

4) Thankfully I don't need to contact their customer support yet, hence no comments on support side.

They don't even respond to active complaints nevermind a casual customer support ticket.

Also an active paying subscriber here because of the f**k up from Northern Arc capital for my closed Slice account.