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Flipkart Axis Bank Credit Card ₹500 voucher not received

noidea

TF Buzz
Dear TechnoFino Community,

Flipkart is running a campaign of offering ₹1000 GV in the form of two ₹500 Flipkart Gift Vouchers as mentioned in FAQs https://www.flipkart.com/flipkart-axis-bank-credit-card-store

However, I have only received one ₹500 Gift Voucher from Axis Bank. For the remaining ₹500 voucher, I am tossed between Flipkart and Axis Bank support (screenshots attached).

I have taken the following steps:

1) Reached out to Flipkart Help. Pointed me to Axis Bank.

2) Reached out to Axis Bank support. Pointed me to Flipkart

3) Raised a complaint in NCH portal. Flipkart closed the complaint.

I need your support to make sure they justify their advertisements and not falsely or partially fulfil their promises. 1000168167.jpg 1000168113.jpg
 
I wish I hadn't applied for the card 🫣 - other than this 1000 GV offer. I just got HDFC Swiggy CB Card LTF - which offers 5% Statement Credit Cashback upto 1500 per month on Flipkart (and other Flipkart Group products and Uber where they offer 4% CB).

If they do not fulfill the ₹1000 GV offer, I would cancel the card within a year - as there's not much use of any other benifit in the card.
 
Little Update: Flipkart Support called back and spoke nicely about acknowledging the issue. They have this tier of really well spoken CX team who doesn't disconnect the call saying they cannot help further like the Chat Help Team.
 
In my case: My sister applied for Axis Flipkart 2.5 years back, She did the first transaction and Received the voucher of Rs 500 from Axis Bank easily, But the another voucher from Flipkart was not credited for 3/4 months (approx),
We contacted customer care about the issue, but took the complain (Flipkart said Axis will give another 500gv, Axis said we give 500, Another 500 will be given by Flipkart)but nothing happened and the truth is they didn't gave any attention at all in that matter.
We had all the screenshot and proofs that Flipkart was offering total 1000 gv after fulfilling all the conditions after card approval, So ,we threatened Flipkart we may go to consumer court if they don't provide total 1000gv.
After that threatening email, the gift voucher was credited within 2/3 days, I remember.
So, Flipkart's police is they won't give you that 500gv easily if you don't fight hard for it.
Many customers lost it too due to lack of awareness, I think.
 
Recieved a second call today and said "issue will be resolved" in 24 hours. What a hype they are building for crediting a gift voucher by calling and saying "Please do not worry sir"
 
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