Fraud by Axis While converting card

[shubham15gupta09]

I had a Flipkart Axis Bank credit card for which I had to pay Rs 500 + GST. I wanted to close this card so called the customer representative and he said that he can convert the Flipkart Axis Bank credit card to Axis My Zone Credit cArd which is LTF now

I processed the option and received the card

Turns out that this Support representative instead of converting the card has opened a new card Now I have both the cards and my CIBIL Show both cards one with a history of 3 year and other one with a history of 1 month

Called Axis and they said sorry and accepted the issue at there side and saying that they can close my Flipkart Axis bank credit card

But the issue is my Credit history of 3 year will now be lost

What should I do
I have all call recordings available with me

 

[Mr. BeanMr. Bean is verified member.]

What should I do

That's for you to decide. You can approach RBI Ombudsman for a possible compensation. However, please know that (from what I know) audio recordings are not accepted as proofs by RBIO. Whatever you do, you can not reverse certain things.

But the issue is my Credit history of 3 year will now be lost

The credit profile will come back. I've closed two cards with a history of 10 years and 7 years. The CIBIL score barely moved. My current score is 793 (after one year after adding multiple new CCs). See...

Thread 'Closing the oldest Credit Cards *may* not impact the credit score'

Dec 4, 2023

Sharing my experience with the community. YMMV.

I had only 2 credit cards until 5 months ago. No other loans. CIBIL was 796. Age of credit cards were 10 years and 7 years.

Made appr 10 inquiries since then and got two new credit cards. CiBIL dropped to 794, likely due to inquiries. Initially I got Amazon Pay ICICI card and then Airtel Axis CC.

Closed the oldest cards a couple of months ago one by one after getting the new cards.

Last month CIBIL score for three cards (two old cards and APay ICICI CC)… 795.

This month CIBIL score for just one card (APay ICICI CC)… 795

Airtel Axis CC...

• Mr. Bean
• cibil cibil report
• Replies: 40
• Forum: Credit Score

• 
• 

 

[Quantum]

However, please know that (from what I know) audio recordings are not accepted as proofs by RBIO. Whatever you do, you can not reverse certain things.

A minor correction, let's rephrase it to avoid mass disagreement: Audio recordings are accepted because the scheme doesn't actually talk about the specifics of evidences as of now. But we know from experience that audio recordings aren't encouraged and considered much because of its media type. This factor limits its acceptability. However, one can attach any proof they want to. But we can only share our experience and the pattern that we have seen.
Emails/SMSs have more weightage as evidence as of now.

 

[Quantum]

But the issue is my Credit history of 3 year will now be lost

Is it your assumption or has it already happened that the credit history of the card is lost in CIBIL?
FYI, When someones closes a card, then in CICs the status is set to closed for that account. That's it. The entry for the account, its metadata & attributes, payment history, all of it remain the same.

 

[praful47]

I had a Flipkart Axis Bank credit card for which I had to pay Rs 500 + GST. I wanted to close this card so called the customer representative and he said that he can convert the Flipkart Axis Bank credit card to Axis My Zone Credit cArd which is LTF now

I processed the option and received the card

Turns out that this Support representative instead of converting the card has opened a new card Now I have both the cards and my CIBIL Show both cards one with a history of 3 year and other one with a history of 1 month

Called Axis and they said sorry and accepted the issue at there side and saying that they can close my Flipkart Axis bank credit card

But the issue is my Credit history of 3 year will now be lost

What should I do
I have all call recordings available with me

Either you close or convert your axis flipkart card , in your cibil that card account will be marked as closed .

 

[RAHUL GOYAL]

are bhai koi sahi se batao mujhe bhi 1-2 month baad apna flipkart card band ya convert karvana hai
1- ye same situation mere sath na ho uske liye mai kya kar sakta hu
2- agar card close karu toh kya impact hoga score par mera ye oldest card hai 4 years old