Getting a PNB Credit Card without ITR (the hard way)

[Walter White]

Want to share my experience of getting a PNB credit card after months of delays, thanks to bank's incompetence and not accepting their fault. Also, want to show that banks cannot have everything their way if you can prove them wrong.

Before people jump to the conclusion that why can't I simply provide the ITR, I was in college for the past 2 years and therefore I did not file an ITR.

Dec-22: Filed for PNB Rupay Select online and completed VKYC after 2 days

Feb-23: VKYC approved and bank asked for ITR. I told bank that it is nowhere mentioned but they said it is mandatory as per RBI guidelines. Filed a complaint with RBI Ombudsman but rejected under Clause 16.

Mar-23: Filed RTI against both RBI and PNB. Asked RBI whether ITR is mandatory as per what PNB bank officials mentioned. Same day, filed RTI against PNB asking for their internal policy document regarding CC eligibility and if ITR is mandatory why is it not updated on their site.

Apr-23: Received reply through RTI by RBI that they haven't advised anything of that sort to PNB and got a reply from PNB that ITR is mandatory and they will update it on the website shortly. Mailed the MD desk attaching copies of both RTI asking why the information has not been updated and that banks need to be transparent regarding the eligibility criteria.

May-23: Received a call from the bank that they apologise for it and will update the site ASAP. I asked them to remove the CIBIL hit as bank had not disclosed this clearly while applying. Executive on the call asked me to share salary slips, bank statement, offer letter and company ID card. Got approval after 2 days.

Feel free to ask for the copy of RTI filed. 🙂

 

[maverick]

Escalate it to MD Desk

From md desk "
Requirement of income proof documents is different for various categories of customers. KIndly submit following documents for processing of application:



ITR duly acknowledged by Income Tax Deptt. for assessment year 2022-23 (FY 2021-22) is required."

 

[EINSTEIN]

From md desk "
Requirement of income proof documents is different for various categories of customers. KIndly submit following documents for processing of application:



ITR duly acknowledged by Income Tax Deptt. for assessment year 2022-23 (FY 2021-22) is required."

Are you self employed or salaried?

 

[Walter White]

From md desk "
Requirement of income proof documents is different for various categories of customers. KIndly submit following documents for processing of application:



ITR duly acknowledged by Income Tax Deptt. for assessment year 2022-23 (FY 2021-22) is required."

If you have the screenshot of the old version, share that with them.

**Realised that they have now updated the criteria on their website post that call with PNB 🙄

 

[maverick]

If you have the screenshot of the old version, shawith them.

**Realised that they have now updated the criteria on their website post that call with PNB 🙄

Yes, i have and I shared it on mail as you suggested.

 

[maverick]

Are you self employed or salaried?

Salaried

 

[Walter White]

Yes, i have and I shared it on mail as you suggested.

Danda do PNB ko. Bold karke likho bhi RBI regulations ke according clearly mention karna hota hai eligibility criteria. Us time pe nhi tha. Ab ya toh CIBIL hatvao ya process kar do. Aur callback ke liye bhi likhna.

Else, RBI BO Route try karo. Nhi toh June me Form 16 aa hi jayega agar kuch nhi hua tab tak toh.

 

[AsB]

I followed this procedure, except thaf RTI part.

 

[AsB]

Btw, can you make a dedicated post on how to file RTI? @Walter White
This would be helpful.

 

[maverick]

Danda do PNB ko. Bold karke likho bhi RBI regulations ke according clearly mention karna hota hai eligibility criteria. Us time pe nhi tha. Ab ya toh CIBIL hatvao ya process kar do. Aur callback ke liye bhi likhna.

Else, RBI BO Route try karo. Nhi toh June me Form 16 aa hi jayega agar kuch nhi hua tab tak toh.

I wrote another mail, "
Yes, you are correct, income docs requirement is different for different customer, but can you please identify where is my fault as I applied by reading terms and conditions written on cc application page for income docs requirements on that time which you have recently updated(screenshot attached)
So here you are applying rules retrospectively.
I am again requesting you to please consider my application as per terms and conditions (for income docs) mentioned on cc application page on that time when I applied

 

[maverick]

Danda do PNB ko. Bold karke likho bhi RBI regulations ke according clearly mention karna hota hai eligibility criteria. Us time pe nhi tha. Ab ya toh CIBIL hatvao ya process kar do. Aur callback ke liye bhi likhna.

Else, RBI BO Route try karo. Nhi toh June me Form 16 aa hi jayega agar kuch nhi hua tab tak toh.

Rbi ombudsman already rejected my complaint

 

[anonymuos]

Nice that you fought.

My head 🤯 from reading ITR <=> RTI <=> ITR <=> RBI < => RTI 😄

 

[AsB]

Seems like banks are catching up to the fact that RBI acts only as a messanger in transferring comments from us to the bank and vice versa.

 

[Tarun239]

How much time does it take for pnb to upgrade credit card?

 

[gabphe]

card applied on first week of may.. VKYC done on next day.. yesterday received communication like need to share the ITR as it is mandatory.

 

[skywalker]

@Walter White if I apply for the PNB RuPay Select card in July, will they ask for the ITR that I will now be filing for FY 2022-23, or would they ask for FY 2021-22 ITR? Because I did not file it last year, but I’ll be filing it this year, Form 16 aane ke baad.

 

[moneyMaker]

Damn, really inspiring thanks for sharing!

 

[anonymuos]

@Walter White if I apply for the PNB RuPay Select card in July, will they ask for the ITR that I will now be filing for FY 2022-23, or would they ask for FY 2021-22 ITR? Because I did not file it last year, but I’ll be filing it this year, Form 16 aane ke baad.

Sometimes they ask for 2 FY ITR, not just 1.

 

[WandereR]

I just got an update on my application. They replied

Please provide ITR for AY 2022-23 with acknowledgement form.
If annual income is less than 5 lakh then provide form 16 AY 2022-23

I had already submitted 3-month salary slip and 6-month back statement. And in the application process, it was either ITR or the other two. What should I do?

 

[bvc19296]

wow great research for a credit card that too with PSU banks. Great work. You have lot of patience and got your work done. @Walter White

 

[V360]

I just got an update on my application. They replied

I had already submitted 3-month salary slip and 6-month back statement. And in the application process, it was either ITR or the other two. What should I do?

If you are salaried, ITR should be available for download on Income Tax website.