Axis Burgundy is a different story. I went to Axis Bank for the Sukanya account while waiting I enquired about the Burgundy also. I knew the minimum criteria was 3 Lakh for Burgundy but when I enquired about Burgundy, I got special treatment. They took me to their premium room and the lady there told me that I could get Burgundy in 2 Lakh+ and the range was different as per the city. She told me about the document required and I gave the go-ahead for the upgrade. After a few days when the request was still in the processing state, I asked her why my account had not been upgraded yet.
So she told me that the backend team told her the criteria is 3 Lakh+ but I said since you promised, please get it upgraded. She then took some special approval from the Area manager and my account got upgraded.
She told me that if my salary keeps coming, I won't face any problems. However, after 5 months my account was degraded to Priority, and when I asked the reason no one had any clue. They told me to contact customer care but they were also clueless and finally, they guessed that it could be because the salary amount was less than 3 Lakhs and told me to apply for the upgrade again.
I contacted the lady again to get my account upgraded again as I am not going to maintain the minimum balance for the priority account and she placed the request again. Then again after a few days, the request was not completed and I asked her to check the reason and then finally I got the correct reason.
My account got degraded because, during the Axis CC devaluation and their cleanup activity, they removed my employer's name from their list as they registered long back and shifted to Standard Chartered later on.
So at last I told her to downgrade my account to a normal savings account to avoid maintaining any high balance in Savings and have peace of mind.
