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Issue Resolved Got 5000 rupees compensation from RBL Bank

The highlighted issue has been resolved by the bank/financial institution.
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Rashikv

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RBL was offering Shoprite credit card as LTF for those who applied through Paytm. By seeing that offer i applied for RBL shoprite credit card through paytm on July 2024. The official website where i submitted the application clearly mentioned that it's an LTF card.
But after card approval i found that they gave me a card with annual fee instead of LTF card. Even after complaining to nodal officer they were not ready to give me the card as LTF.
So on September 17th 2024 i filed the complaint through RBI ombudsman portal. After many arguments RBL agreed to give 5000 rupees as compensation and removal of CIBIL enquiry. Compensation amount credited on my account on 30th December 2024.
 

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Rashikv said:
Yes, i asked for 5000 rupees only. Should have asked for more😁. I never expected that they will give compensation.
Click to expand...
Should I complaint to RBI or write to Cibil regarding freo pay account
Actually In 2022 I was assigned 6000 limit by freo pay platform lender was transctree.i closed that limit in 2023 it's was closed and updated in my Experien score .but one year has passed in my Cibil it's showing active I have done many email time to time to freo pay regarding this but no response from them.can I complaint to RBI if they come under it or I should write to Cibil regarding this ???
 
I have faced the similar situation when I was applying Shoprite card using Facebook LTF banner link. After long conversation with customer care team, initially they have denied for converting to LTF but later they have provided 2000 points with first year free. After few months, I got message from RBL that my card is life time free card and confirmed the same with customer care team.
 
Boy 07 said:
Should I complaint to RBI or write to Cibil regarding freo pay account
Actually In 2022 I was assigned 6000 limit by freo pay platform lender was transctree.i closed that limit in 2023 it's was closed and updated in my Experien score .but one year has passed in my Cibil it's showing active I have done many email time to time to freo pay regarding this but no response from them.can I complaint to RBI if they come under it or I should write to Cibil regarding this ??
Click to expand...
freo.money

Privacy Policy | Freo

Our Privacy Policy sets out what information we collect and how and why we use it, when you access the App and create an account with us.
freo.money freo.money
Check above link, freo website mentions that you can complaint to RBI if you are not satisfied with their solution.
But RBI may take sometime to resolve the issue, i would recommend to contact CIBIL first for a faster solution.
 
Sathishmani said:
I have faced the similar situation when I was applying Shoprite card using Facebook LTF banner link. After long conversation with customer care team, initially they have denied for converting to LTF but later they have provided 2000 points with first year free. After few months, I got message from RBL that my card is life time free card and confirmed the same with customer care team.
Click to expand...
I have also seen Shoprite LTF ads from RBL official fb and instagram pages.
Did you receive welcome email from RBL after completing credit card application? In my welcome mail they clearly mentioned that the card has annual fees.
In my case they never offered me the card as LTF even after i complained to RBI. I also heard that many people got Shoprite as LTF who applied through paytm. Very strange behaviour from a bank.
They are offering 2000 points to everyone who applied for card with joining fee, it's mentioned on their website. Did they reverse the points when card converted to LTF?
 
Rashikv said:
I have also seen Shoprite LTF ads from RBL official fb and instagram pages.
Did you receive welcome email from RBL after completing credit card application? In my welcome mail they clearly mentioned that the card has annual fees.
In my case they never offered me the card as LTF even after i complained to RBI.
They are offering 2000 points to everyone who applied for card with joining fee, it's mentioned on their website. Did they reverse the points when card converted to LTF?
Click to expand...
No, points are there. Not reversed. I thought of closing next year but they converted it to LTF. So no worry about it now.
 
Rashikv said:
freo.money

Privacy Policy | Freo

Our Privacy Policy sets out what information we collect and how and why we use it, when you access the App and create an account with us.
freo.money freo.money
Check above link, freo website mentions that you can complaint to RBI if you are not satisfied with their solution.
But RBI may take sometime to resolve the issue, i would recommend to contact CIBIL first for a faster solution.
Click to expand...

Rashikv said:
freo.money

Privacy Policy | Freo

Our Privacy Policy sets out what information we collect and how and why we use it, when you access the App and create an account with us.
freo.money freo.money
Check above link, freo website mentions that you can complaint to RBI if you are not satisfied with their solution.
But RBI may take sometime to resolve the issue, i would recommend to contact CIBIL first for a faster solution.
Click to expand...
Thank
I have done in my Cibil profile by login
Website also asked my bank details if they failed to solve the problem within one month they would give compensation let see what happened???
 
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Rashikv said:
Were you new to RBL bank or existing customer?
Which variant of Shoprite card you recieved, rupay select card with new design?
Click to expand...
No, I am ETB only. Already holds RBL Duet card. Received Shoprite Visa at first. After LTF message received, checked with customer care team for LTF confirmation and asked for Rupay variant and Recived the same with new design.
 
Boy 07 said:
Should I complaint to RBI or write to Cibil regarding freo pay account
Actually In 2022 I was assigned 6000 limit by freo pay platform lender was transctree.i closed that limit in 2023 it's was closed and updated in my Experien score .but one year has passed in my Cibil it's showing active I have done many email time to time to freo pay regarding this but no response from them.can I complaint to RBI if they come under it or I should write to Cibil regarding this ???
Click to expand...
I faced the similar issue and made the complaint to RBI. The loan account was immediately closed and Cibi updated in 30 days but no compensation was provided
 
Compensation is not about greed; it’s about awareness and exercising our consumer rights. Success stories like these demonstrate the existence of a more regulated system, encouraging us to adopt a collaborative approach. Together, as a community, we can achieve meaningful progress and ensure accountability.
@Gorubhai
 
Rashikv said:
RBL was offering Shoprite credit card as LTF for those who applied through Paytm. By seeing that offer i applied for RBL shoprite credit card through paytm on July 2024. The official website where i submitted the application clearly mentioned that it's an LTF card.
But after card approval i found that they gave me a card with annual fee instead of LTF card. Even after complaining to nodal officer they were not ready to give me the card as LTF.
So on September 17th 2024 i filed the complaint through RBI ombudsman portal. After many arguments RBL agreed to give 5000 rupees as compensation and removal of CIBIL enquiry. Compensation amount credited on my account on 30th December 2024.
Click to expand...

Rashikv said:
RBL was offering Shoprite credit card as LTF for those who applied through Paytm. By seeing that offer i applied for RBL shoprite credit card through paytm on July 2024. The official website where i submitted the application clearly mentioned that it's an LTF card.
But after card approval i found that they gave me a card with annual fee instead of LTF card. Even after complaining to nodal officer they were not ready to give me the card as LTF.
So on September 17th 2024 i filed the complaint through RBI ombudsman portal. After many arguments RBL agreed to give 5000 rupees as compensation and removal of CIBIL enquiry. Compensation amount credited on my account on 30th December 2024.
Click to expand...
1000033683.webp
 
Bohra said:
I also faced same issue but I asked RBL to close my card , will RBI help in this case or to late
Click to expand...
When did you apply for the card? Did you contact nodal officer?
I also closed my card before complaining to RBI, because bank was not ready to give it as LTF even after talking with nodal officer.
 
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