Got an email for LTF upgrade to Avios. Help?

[repertoire]

I've had a Legend CC for years now and they've offered zero upgrades / limit enhancements in classic Indusind fashion. Even after I begged on my hands and knees for Pinnacle to their PNO. So this is a surprise, lol.

I figure anything is better than Legend. So I clicked on it and they said someone will reach out to me.

I travel internationally once or twice a year. Usually to SEA. I'm in the process of moving to the US though and I expect my air travel to pick up in the future. But I don't know the first thing about airline miles programs. Never used them before. So, should I pick BA or Qatar?

I'm inclined to pick Qatar just because I've seen their flights pop up in my searches more frequently and I think they're more budget-oriented than BA? But is there a deeper calculus here of miles program and transferring miles between airlines?

 

[paper.rockets]

Please share the email id of head credit card. I had also clicked on the upgrade link in the mail. But till now didn't received any call.

head.cardservices@indusind.com
Their grievance redressal policy is https://www.indusind.com/content/da...ceRedressal/grievance-redressal-mechanism.pdf, though it does not provide any email ID contact above head of card services

 

[repertoire]

It took a few more emails but I finally got the call, they took consent and told me I'll get it in 15 days.

I am curious to know how you contacted PNO, as there is no direct email ID for PNO provided on their website.

Guess it was headcardservices, not PNO.

 

[Legend7777]

I tried to send an email to head.cardservices@indusind.com but no response till now

 

[imdjay]

I tried to send an email to head.cardservices@indusind.com but no response till now

IndusInd is the most stupid bank I have ever dealt with.

All their employees are lazy lethargic .
They might send you a response after 10s of your email and that too after 15-20 days.