Has BOB stopped conversion of newly issued cards from visa to rupay network?

[nitrogenSinghnitrogenSingh is verified member.]

I recently got a BOB premier card (VISA). Once i received the card maybe a week ago, i dropped a mail to conversions email bob team for converting visa card to rupay card. They responded back by saying that conversions can be done only after 12 months of usage of newly issued card. I really wanted a rupay card. How should i request for the rupay card now?
@Batmanbaba

 

[jeat001]

BoB doesn't give Eterna easily. Only to some few people

Anybody who is fulfilling its eligibility criteria can have Eterna.

 

[AsB]

Anybody who is fulfilling its eligibility criteria can have Eterna.

Yes. Even then, your spends should be good. Generally, no banks would give away their premium level cards to everyone.

 

[Batmanbaba]

I also followed your step. And received my 1st upgrade from Select to Premier. Then it was done through Conversion team. But when I converted it to Eterna, it didn't worked.

So they rejected the conversion to eterna...??

 

[jeat001]

So they rejected the conversion to eterna...??

Firstly, I send multiple requests to Conversion team but they closed all the case ids without giving any reply. Then I sent same email to CRM team, they gave me upgrade after almost 2 weeks. The full process took nearly 1 month.

 

[pjain2712]

Bro please go thru initial thread post by @nitrogenSingh conversion teams rejected the request to change from Visa to Rupay

I also received Visa but wanted Rupay, have dropped an email on the network change on Aug 11st to conversion email id but so far no response. Safer side today sent email to crm email id also..lets see what they respond. However as soon as I applied for card, i dropped email to crm team saying I need only Rupay card..have attached the same email as well in my convert request.

I just received response, same as how @nitrogenSingh received ☹️😭 asking to request again after completing one year.

 

[Batmanbaba]

I just received response, same as how @nitrogenSingh received ☹️😭 asking to request again after completing one year.

View attachment 3595

With surge in request....... They might have stopped it....

 

[pjain2712]

With surge in request....... They might have stopped it....

If I ask them to close the card, will they agree? Any idea? Although as soon as I applied for card, I dropped an email letting them know I need only Rupay variant.

 

[jeat001]

With surge in request....... They might have stopped it....

I think it is not stopped yet. BoB support team is very weird as I said earlier. My request for upgradation is accepted and today I received the email regarding this. They haven't stopped it yet.

 

[jeat001]

If I ask them to close the card, will they agree? Any idea? Although as soon as I applied for card, I dropped an email letting them know I need only Rupay variant.

Don't do that. If you haven't received resolution from Conversion team as well as CRM team then send a fresh mail to 'crm1@bobfinancial.com'. Then wait for some days.

 

[pjain2712]

Don't do that. If you haven't received resolution from Conversion team as well as CRM team then send a fresh mail to 'crm1@bobfinancial.com'. Then wait for some days.

Let me try, thanks

 

[Batmanbaba]

I think it is not stopped yet. BoB support team is very weird as I said earlier. My request for upgradation is accepted and today I received the email regarding this. They haven't stopped it yet.

did u provided any itr or documents....??

 

[Batmanbaba]

If I ask them to close the card, will they agree? Any idea? Although as soon as I applied for card, I dropped an email letting them know I need only Rupay variant.

dont do this stunt...they will close ur card for real.....😀

 

[jeat001]

did u provided any itr or documents....??

Yes. I had to provide self-attested ITR, photocopy of AADHAAR and duly filled card upgrade form.

 

[pratikjain4]

Send email to conversions@bobfinancial.com

Yeah, it did not work for me. they gave an unfavorable reply, asking me to wait for 12 months to change Card network to RuPay.

 

[Digvijay]

Bank of Baroda is the slowest customer service I have experienced in my banking life, at least for credit card feedback. The team does not even have any data about the regular payment made via other UPI platforms. Even if we escalate the issue, the time required to resolve the issue is not guaranteed. We have to follow up several times to get things done. I have observed their bill generation is not on fixed dates. Regarding any conversion or limit increase, they do not get it done promptly. Either they will ask you to wait for one-year completion if the card is new or keep pursuing with the customer care team until one day they decide to work on your query. Until then they will just keep assigning tickets after tickets!

 

[fbxcfdbdfx]

what information do i have to provide through email for card network change? they asked for pan card, mobile and DOB. is it safe?

 

[Batmanbaba]

what information do i have to provide through email for card network change? they asked for pan card, mobile and DOB. is it safe?

Nothing is required... Usually... For me nothing was asked...

 

[Tun]

I recently got a BOB premier card (VISA). Once i received the card maybe a week ago, i dropped a mail to conversions email bob team for converting visa card to rupay card. They responded back by saying that conversions can be done only after 12 months of usage of newly issued card. I really wanted a rupay card. How should i request for the rupay card no

I recently got a BOB premier card (VISA). Once i received the card maybe a week ago, i dropped a mail to conversions email bob team for converting visa card to rupay card. They responded back by saying that conversions can be done only after 12 months of usage of newly issued card. I really wanted a rupay card. How should i request for the rupay card now?
@Batmanbaba

I also received a premier Visa card, and then I sent four emails to them. In the first reply, they stated that I couldn't change the card network until I had used the current one for a year. However, in the second email, I was informed that my request to change my card network had been accepted and would be processed soon.
I would like to mention that before sending the second email, I raised the issue on 'X', tagging bobcard and the bank.

 

[peregrine0falcon]

I also received a premier Visa card, and then I sent four emails to them. In the first reply, they stated that I couldn't change the card network until I had used the current one for a year. However, in the second email, I was informed that my request to change my card network had been accepted and would be processed soon.
I would like to mention that before sending the second email, I raised the issue on 'X', tagging bobcard and the bank.

You sent the mail to crm or crm1? Cause conversions mail dont work now.

 

[Tun]

You sent the mail to crm or crm1? Cause conversions mail dont work now.

I sent the mail to crm