HDB personal loan fraud

[iamabhisekagar]

My father had an ongoing personal loan with HDB financial on which only 4 EMIs were remaining

HDB financial were offering fresh loan to my father for a long time and my father opted for Rs 500000 just a few days ago....

At the time of agreement my father had explicitly mentioned to the agent as well as the branch manager that he will only pay 1% as processing fees, no insurance etc. To which they agreed

However, when the amount was disbursed it had a deduction of around Rs 30000 instead of agreed Rs 5900.

When checked in the app we found that 2% has been charged as processing fees, a health insurance has been issued worth Rs 6000, a life insurance has been issued of Rs 10000 odd and some other charges.

We protested against these charges but the manager said there is nothing they can do but can only reverse Rs 6000 for health insurance.

Now we don't have any proof regarding what was agreed upon....My question is do we have a case for refund and compensation?

What should be out next steps?

 

[Md_]

Can you share the screenshot of statement of account by hiding your personal detaild showing amount approved and which which charge they had deducted

 

[iamabhisekagar]

Can you share the screenshot of statement of account by hiding your personal detaild showing amount approved and which which charge they had deducted

 

[Md_]

Birla life credit plus is also insurance... Ig you can also refund that

Last year I took personal loan from idfc I told them not to take insurance then also they added 2 insurance worth 16000 then I call customer care and told to refund they refunded

I would suggest you not to mess with your branch manager just contact customer care and tell them to refund both insurance as the agent has forcefully added

 

[Md_]

What is this finance charges?
Interest?

 

[iamabhisekagar]

What is this finance charges?
Interest?

Well the last 4 EMIs has been adjusted with 500000 and no emi was deducted this month so Interest breakage for that