Infinia HDFC CC OTP

[SmartyAadi]

Hey guys. I have a HDFC cc, I have noticed that I don't receive any otp for transactions on my email apart for Amazon. Anyone facing the same? What's the solution, will call Customer care anyway though.

 

[SmartyAadi]

Hey guys. I raised a request on 20th Dec for the same and they still haven't been able to solve. My last communication was on 29th saying that give us time till 4th Jan and today got an email saying wait till 9th Jan. It feels really stupid. Can I raise it to someone higher up? If yes then please let me know the best coarse of action. Thanks guys!

 

[NShah]

Hey guys. I raised a request on 20th Dec for the same and they still haven't been able to solve. My last communication was on 29th saying that give us time till 4th Jan and today got an email saying wait till 9th Jan. It feels really stupid. Can I raise it to someone higher up? If yes then please let me know the best coarse of action. Thanks guys!

Raise request to L4 or Directly to PNO

 

[Nadeemkh]

You should get otp on email as stated here
Post in thread 'HDFC Credit Card OTP Email' https://www.technofino.in/community/threads/hdfc-credit-card-otp-email.3686/post-62592

for me o recieve otp along with transaction confirmation.

I mean when i complete the transaction then i recieve otp mail.
Then in just 30 second i get transaction details. So otp mail i do recieve but it is useless.
Strange but many times i need mail otp at night when i put my phone on flight mode and relying on wifi and mail otp.

 

[SmartyAadi]

for me o recieve otp along with transaction confirmation.

I mean when i complete the transaction then i recieve otp mail.
Then in just 30 second i get transaction details. So otp mail i do recieve but it is useless.
Strange but many times i need mail otp at night when i put my phone on flight mode and relying on wifi and mail otp.

I see. Well, Hdfc gotta do something about this. This is utter stupidity. Especially cause initially they said that no otp on email, and only otp for intl txn. The payment page literally says that otp sent to email & RMN, I am not stupid.

 

[SmartyAadi]

Raise request to L4 or Directly to PNO

Directly email to them on the mail I'd shared in the thread?

 

[SmartyAadi]

Raise request to L4 or Directly to PNO

Have raised the request to PNO. Thanks. Does the below email look good enough?

 

[SmartyAadi]

The PNO got back to me saying issue solved whereas it's not solved. How to go about this now? ****ing idiocracy going on. Pura bank phook raha hai. Everyone is Aryan khan at Hdfc.

 

[Viper1057]

I have started receiving OTP on email since I have got Infinia Metal. Though I don't get OTP for my Neu Infinity cc but I do get for my Infinia and that's all I want for my international trips😂

 

[SmartyAadi]

I have started receiving OTP on email since I have got Infinia Metal. Though I don't get OTP for my Neu Infinity cc but I do get for my Infinia and that's all I want for my international trips😂

Same here. Infinia metal but not getting otp for the same. If this continues, I am gonna ask as LTF for compensation for the headaches with Cust care

 

[SmartyAadi]

Noticed another thing. Earlier even though the otp wasn't coming to email, the txn page would say that it's been sent to the RMN and email ID. Now every transaction it shows sent to RMN only. It doesn't mention sent to email ID. I think these idiots removed the email ID from the database or something

 

[stech18]

I receive 3 otps and transaction confirmation. One on SMS, another on personal email and another on work email. It’s irritating for me😀

 

[SmartyAadi]

I receive 3 otps and transaction confirmation. One on SMS, another on personal email and another on work email. It’s irritating for me😀

When you say 3 OTP's I hope you mean that you receive them at 3 places and not like 3 different OTPs altogether 🤣🤣

 

[stech18]

When you say 3 OTP's I hope you mean that you receive them at 3 places and not like 3 different OTPs altogether 🤣🤣

Yes same otp, 3 different places 😀

 

[SmartyAadi]

Yes same otp, 3 different places 😀

Ah good 😂😂
I was like wtf and how does that even happen😂😂

 

[SmartyAadi]

HDFC is prioritising me the same way my crush did! 🤣🤣🤣😆