HDFC Credit card dispute

[abcd190673]

Hello Everyone

Need some help. I had an issue with a transaction on my HDFC Infinia card. brought up the issue with credit card disputes, but received no action. I then escalated it to the HDFC grievance cell, but I'm confident that nothing significant will happen. Despite providing ample evidence, the on-call officer appears less inclined to delve into the matter, preferring to focus on clearing the case rather than solving the case. Ombudsman is the next option; are there any other options for escalation? Maybe to Parag Rao? Any pointers would be highly appreciated.

TIA for the help

 

[namit]

You can download the card holder dispute form pdf from hdfc website and mail it to CC.Disputes@hdfcbank.com. This email is for all disputes communication.

 

[Hell_Kitty]

Hello Everyone

Need some help. I had an issue with a transaction on my HDFC Infinia card. brought up the issue with credit card disputes, but received no action. I then escalated it to the HDFC grievance cell, but I'm confident that nothing significant will happen. Despite providing ample evidence, the on-call officer appears less inclined to delve into the matter, preferring to focus on clearing the case rather than solving the case. Ombudsman is the next option; are there any other options for escalation? Maybe to Parag Rao? Any pointers would be highly appreciated.

TIA for the help

please provide more context on the issue without which we have no clue what you're talking about

 

[TechnoFi]

Hello Everyone

Need some help. I had an issue with a transaction on my HDFC Infinia card. brought up the issue with credit card disputes, but received no action. I then escalated it to the HDFC grievance cell, but I'm confident that nothing significant will happen. Despite providing ample evidence, the on-call officer appears less inclined to delve into the matter, preferring to focus on clearing the case rather than solving the case. Ombudsman is the next option; are there any other options for escalation? Maybe to Parag Rao? Any pointers would be highly appreciated.

TIA for the help

Before escalating the whole matter to rbi ombudsman, you may also escalate it to the PNO of hdfc bank.

 

[dexter_greycells]

please provide more context on the issue without which we have no clue what you're talking about

Exactly what I was going to say. The merchant, transaction amount and your own prior dispute history are prime factors that will decide how your dispute is handled.