Personally, I agree that Axis Bank experience has been vastly superior to HDFC Bank experience. I'm a Burgundy customer since a very long time and I have always received the right attention from the bank.
I personally have had no issues with getting polite attention from my RMs and the BM. But to me that's not what really matters in my overall banking experience. I have major problems with Axis's culture. In my view the Bank is not run professionally. The various departments apparently don't have functional handshaking amongst themselves, and I've had a considered impression that the RMs and the BMs are quite powerless in front of that themselves, inspite of all the good intentions!
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