HDFC Swiggy Credit Card Application Rejected: Contact Point Verification Issue

[Maitri_Maniya]

I applied for the HDFC Swiggy Credit Card, and the KYC process seemed to go smoothly. A representative visited my home for verification, and I even received a follow-up call from HDFC to confirm if someone had visited my residence and whether they asked for money.

However, shortly after, I received an email stating:
"We regret to inform you that we are currently unable to proceed with your application no. 24J24D81069190W7. The reason is that we encountered a challenge while verifying and validating your identity through our Contact Point Verification process."

I’m confused because I believe I provided all the correct details for verification. Has anyone else faced a similar issue? What should I do next to resolve this?

 

[Anupama_Jha]

Email them and ask to reconsider. Also raise ticket on X

 

[butaiiem]

Same happened with me, easiest solution is to visit the nearest HDFC branch and asked the concerned credit card employee to reinitiate the field verification from their system

 

[Maitri_Maniya]

i visited the branch. they said it might be possible because of work from home. i am working in kotak bank. which is reputed company and the base location is mumbai. can anyone please suggest where should i request regarding this?