I have been banking with HDFC Bank for a while now. One savings account is 24 years old and a Current Account is 5 years old.
I have seen the gradual deterioration of services at my branch. I think it's primarily because HDFC took on many more customers than they were prepared to handle.
There was a time when all my MF's were bought via the same branch....................THE GOOD DAYS.
After repeatedly facing issues with the branch and the RM's (there have been many over 24 years), some minor and some really big one's, I decided that enough is enough and it's time to go somewhere else. The final straw was taking 14 months to remove/add partners in a Current account. yes, you read that right. 14 months after all the required documents had been provided to them.
I had a talk with the Ops. Manager in the branch about this and she put me through to the Imperia RM. This gentleman(NOT) tells me that you are eligible for Imperia Banking for many many years and why haven't I upgraded!! well, no one told me this and offered it to me. Anyway he asked for some papers and some forms had to be filled. Was given a TAT of 4 days. No contact at all for 10 days and when I called him, he mentions that there are some issues. I asked what and how come they are there after he'd seen all the details and then offered the Imperia Banking. Guess what he says....."I don't know!".
I've just been venting above...Apologies, but I had to get this out of my system; and to cut a long story short................I need advise/help in deciding a bank and particular plan/program for a Current & Savings account. We have most of the banks available in my city. The eligibility criteria for HDFC Imperia (which I now thankfully know), is your guide to what kind of funds I am talking about.
Thanks in anticipation.
I have seen the gradual deterioration of services at my branch. I think it's primarily because HDFC took on many more customers than they were prepared to handle.
There was a time when all my MF's were bought via the same branch....................THE GOOD DAYS.
After repeatedly facing issues with the branch and the RM's (there have been many over 24 years), some minor and some really big one's, I decided that enough is enough and it's time to go somewhere else. The final straw was taking 14 months to remove/add partners in a Current account. yes, you read that right. 14 months after all the required documents had been provided to them.
I had a talk with the Ops. Manager in the branch about this and she put me through to the Imperia RM. This gentleman(NOT) tells me that you are eligible for Imperia Banking for many many years and why haven't I upgraded!! well, no one told me this and offered it to me. Anyway he asked for some papers and some forms had to be filled. Was given a TAT of 4 days. No contact at all for 10 days and when I called him, he mentions that there are some issues. I asked what and how come they are there after he'd seen all the details and then offered the Imperia Banking. Guess what he says....."I don't know!".
I've just been venting above...Apologies, but I had to get this out of my system; and to cut a long story short................I need advise/help in deciding a bank and particular plan/program for a Current & Savings account. We have most of the banks available in my city. The eligibility criteria for HDFC Imperia (which I now thankfully know), is your guide to what kind of funds I am talking about.
Thanks in anticipation.
