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[help needed] Lost 3L reward points

shushansh

TF Select
VIP Lounge
I was holding a SC Ultimate card for the past 4-5 years, never a delayed payment, all annual fees paid. Had cumulated more than 3L reward points on the account.
Sometime in the last 3 months the bank permanently closed the card due to no usage for more than 5 months, apparently something they have mentioned in their terms and conditions.
Now the bank refuses to re-instate the card, despite escalating it through their entire matrix.
Is there anything I can do to now? Anyway to get the reward points back, or accept my losses and move on?
 
I was holding a SC Ultimate card for the past 4-5 years, never a delayed payment, all annual fees paid. Had cumulated more than 3L reward points on the account.
Sometime in the last 3 months the bank permanently closed the card due to no usage for more than 5 months, apparently something they have mentioned in their terms and conditions.
Now the bank refuses to re-instate the card, despite escalating it through their entire matrix.
Is there anything I can do to now? Anyway to get the reward points back, or accept my losses and move on?
is it written anywhere that if u don't use for 5 months they will close it?
 
I was holding a SC Ultimate card for the past 4-5 years, never a delayed payment, all annual fees paid. Had cumulated more than 3L reward points on the account.
Sometime in the last 3 months the bank permanently closed the card due to no usage for more than 5 months, apparently something they have mentioned in their terms and conditions.
Now the bank refuses to re-instate the card, despite escalating it through their entire matrix.
Is there anything I can do to now? Anyway to get the reward points back, or accept my losses and move on?
Crap man. Very hard luck if they have closed owing to non usage clause then nothing can be done. But tell me why would you sit on a mountain of points that too of SC Ultimate for which you must have spend at least 90 lacs during all these years.
 
I was holding a SC Ultimate card for the past 4-5 years, never a delayed payment, all annual fees paid. Had cumulated more than 3L reward points on the account.
Sometime in the last 3 months the bank permanently closed the card due to no usage for more than 5 months, apparently something they have mentioned in their terms and conditions.
Now the bank refuses to re-instate the card, despite escalating it through their entire matrix.
Is there anything I can do to now? Anyway to get the reward points back, or accept my losses and move on?
Usually they wait for 1 year
 
Crap man. Very hard luck if they have closed owing to non usage clause then nothing can be done. But tell me why would you sit on a mountain of points that too of SC Ultimate for which you must have spend at least 90 lacs during all these years.
Their redemption options suck so hard. I redeemed ~1-1.5L points back when they had Uber, since then found nothing worth redeeming on.
Now I had to buy something from the Luxe stores, I opened the app to redeem, and found my card closed.
 
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Their redemption options suck so hard. I redeemed ~1-1.5L points back when they hard Uber, since then found nothing worth redeeming on.
Now I had to buy something from the Luxe stores, I opened the app to redeem, and found my card closed.
Even I hold this card as one of my primary drivers but I follow simple policy with this. If I don’t find anything worth while to redeem it on then I find someone who has some requirement from the catalogue and sell it off at a discount.
 
"8. b) If a credit card has not been used for a period of more than one year, the process to close the card shall be initiated after intimating the cardholder. If no reply is received from the cardholder within a period of 30 days, the card account shall be closed by the card-issuer, subject to payment of all dues by the cardholder. The information regarding the closure of card account shall also accordingly be updated with the Credit Information Company/ies within a period of 30 days."

https://www.rbi.org.in/scripts/NotificationUser.aspx?Id=12300&Mode=0 Did you receive amy intimation? if not, file a complaint at RBIO.
 
I was holding a SC Ultimate card for the past 4-5 years, never a delayed payment, all annual fees paid. Had cumulated more than 3L reward points on the account.
Sometime in the last 3 months the bank permanently closed the card due to no usage for more than 5 months, apparently something they have mentioned in their terms and conditions.
Now the bank refuses to re-instate the card, despite escalating it through their entire matrix.
Is there anything I can do to now? Anyway to get the reward points back, or accept my losses and move on?
Warning for those who have huge reward points and are waiting for more opportunities for redemption.
It's always better to be safe than sorry.

You have no other option than to escalate it to the RBI.
 
Warning for those who have huge reward points and are waiting for more opportunities for redemption.
It's always better to be safe than sorry.

You have no other option than to escalate it to the RBI.
yes but if ur using ur cards then it's not a prob it's peace ✌️🕊️
 
Still, it may be a problem. If they close on some other ground. We have to fight for things not essential.
After reading this, I reduced my AU balance rewards points from 60,000 to 20,000.
ya such banks like au idfc axis xD not worth risking

but icici hdfc is peace
 
Thank you for the suggestions everyone! Filing a complaint with the RBI today, since the terms and conditions mention 1 year and non-activity period before closure was just 8 months (however, since I didn't notice the closure for 4 months, it has already been > 12 months, but worth a shot). Will update here once I receive a response.
 
Thank you for the suggestions everyone! Filing a complaint with the RBI today, since the terms and conditions mention 1 year and non-activity period before closure was just 8 months (however, since I didn't notice the closure for 4 months, it has already been > 12 months, but worth a shot). Will update here once I receive a response.
you did not tell, though that you received any sms, email regarding non-usage & closing action they going to perform.
 
Funny my SC ultimate I wanted to close, but CC wants me to continue by waiving off charges. I even told where to spend with this card usage and the RPs that is crap to redeem. Simply keep for one year and close is the answer.
 
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