After a 1-2 months of opening the
HSBC EBS account, I would say I am not very disappointed with their system.
Overall experience have been good. That's very good if we look from a customer perspective.
Since they have a few products and less account variants, we don't feel lost.
Pros: Customer care is helpful. They know things.
Cons: Waiting time to get customer care on phone is too high. (atleast 10 mins)
Process is overall slow. Cashbacks, joining benefits, milestone rewards, etc take 2 months time to arrive.
Mobile app: they have 2 apps - HSBC Mobile Banking and
HSBC Simply Pay UPI.
Both apps are Okayish, but sometimes loads slow, sometimes doesn't respond well.
They say there are some
offers for HSBC debit and credit cards on various platforms, haven't tried exploring all of that.
Apart from basic banking and a little bit of joining benefits through thriwe, there are not much exciting things here.
I felt if you want to do international banking, HSBC can be a choice. If you get
Premier account variant, then you can explore some more of their offerings.