Just send an email to support@hellobpcl.inI am facing same issue. Showing 'Transaction is not allowed'. How did you resolved it? Please share. It will be helpful.
-with your SmartDrive ID (CU number) of the Smartdrive(you can find this in your BPCL app profile) and
- the registered mobile number
-with your issue message of this and ask the support team to fix it.
A case will be opened.
They will take sometime to respond it but they eventually fixed it.