kumars_001
TF Premier
Can anyone explain what exactly is charge back or dispute?
I placed some orders in ajio and cancelled on the same day. I didn't get refund. When I contacted ajio after multiple tries they say refund is done from their end and they gave PGIDs for refund. When I contacted bank they were unable to identify the refund. So I asked banks (sbi and rbl) to raise charge back requests. They asked for order cancellation emails and I gave them and they raised charge back requests and they said that they are investigating it and if it's found that it's real dispute then they will refund.
When I tagged ajio on twitter they called me and said that there is a technical glitch and they are working on it. Andnthey keep saying the same from past two weeks.
Now the question is how does this chargeback works? Will they contact ajio to see if these cancellations were done and they get it refunded??
Please help me understand. The total amount is around 45k and the due date is nearing. Im worried about my money.
I placed some orders in ajio and cancelled on the same day. I didn't get refund. When I contacted ajio after multiple tries they say refund is done from their end and they gave PGIDs for refund. When I contacted bank they were unable to identify the refund. So I asked banks (sbi and rbl) to raise charge back requests. They asked for order cancellation emails and I gave them and they raised charge back requests and they said that they are investigating it and if it's found that it's real dispute then they will refund.
When I tagged ajio on twitter they called me and said that there is a technical glitch and they are working on it. Andnthey keep saying the same from past two weeks.
Now the question is how does this chargeback works? Will they contact ajio to see if these cancellations were done and they get it refunded??
Please help me understand. The total amount is around 45k and the due date is nearing. Im worried about my money.