how to convert my bob eterna mastercard to visa infinite?

[HIMANSHU76888]

i have a bob eterna mastercard world but i can't access 080 lounge t1 blr through that so i want to convert it to visa infinite. i have two add on cards also and i want to change them too. pls suggest how to do it and if anyone has done this before, tell me too.

 

[RishiKiDev]

i have a bob eterna mastercard world but i can't access 080 lounge t1 blr through that so i want to convert it to visa infinite. i have two add on cards also and i want to change them too. pls suggest how to do it and if anyone has done this before, tell me too

They will need a strong valid reason to do that. You can actually call the customer care and ask for it because your case is definitely valid. You can tell that you couldn't access the said lounge due to mastercard variant not eligible and were very dissappointed so you now want the Visa infinite variant.
I have converted my HDFC Millennia Visa variant to Diners club network like that.
HDFC Millenia Visa variant provides lounge access in very less cities when compared to the HDFC Diners Club variant.

 

[JhonWixx]

They will need a strong valid reason to do that. You can actually call the customer care and ask for it because your case is definitely valid. You can tell that you couldn't access the said lounge due to mastercard variant not eligible and were very dissappointed so you now want the Visa infinite variant.
I have converted my HDFC Millennia Visa variant to Diners club network like that.
HDFC Millenia Visa variant provides lounge access in very less cities when compared to the HDFC Diners Club variant.

can you please share the mail which you sent to HDFC? I also want to change millenia to Diners Club Variant.

 

[NOOBY]

can you please share the mail which you sent to HDFC? I also want to change millenia to Diners Club Variant.

just call customer care and ask for network franchise change, I did that and received card within 5 days (Millennia mc to visa)

remember that diners will have acceptance issues offline

 

[insight]

i have a bob eterna mastercard world but i can't access 080 lounge t1 blr through that so i want to convert it to visa infinite. i have two add on cards also and i want to change them too. pls suggest how to do it and if anyone has done this before, tell me too.

Is this still the case for all "premium" DCs? Visa vs MC?

AXIS: I had a Visa Priority Platinum DC and was issued a Burgundy MC DC.

 

[imdjay]

Even after escalation and keeping CRPC, they denied the conversion.

 

[kshitij_0]

I got the Eterna card approved today. How can I pre approach them to ensure Visa Card delivery?
BTW what about Rupay? Which one would be the best?

 

[simplegarv]

Even after escalation and keeping CRPC, they denied the conversion.


View attachment 33506

Before mailing to crpc@rbi.org.in you should/must have filed a complaint with Nodal Officer.

 

[imdjay]

Before mailing to crpc@rbi.org.in you should/must have filed a complaint with Nodal Officer.

already escalated multiple times to PNO too. they forward the email to the eterna team or conversion team. crpc I have kept in CC not actually mail them directly. they also replied keeping crpc in CC. looks like they are not scared of this threat.

 

[HIMANSHU76888]

did anyone successfully changed their eterna mastercard to visa?
i desperately want to do it now because the lounge network have massive difference between visa and mastercard.

 

[kshitij_0]

did anyone successfully changed their eterna mastercard to visa?
i desperately want to do it now because the lounge network have massive difference between visa and mastercard.

ME T O O

 

[imdjay]

ME T O O

Finally was able to convert it to Visa before completing 1 year.
It took a lot of back and forth email. But they finally did it.

 

[HIMANSHU76888]

Finally was able to convert it to Visa before completing 1 year.
It took a lot of back and forth email. But they finally did it.

can you explain the whole process in a thread, it will help a lot of people here

 

[imdjay]

can you explain the whole process in a thread, it will help a lot of people here

There is no story here to tell. I kept emailing them to convert the card even if they decline. Sometimes Eterna, sometimes CRM and sometimes Escalations team.

 

[kshitij_0]

Finally was able to convert it to Visa before completing 1 year.
It took a lot of back and forth email. But they finally did it.

Great. Congrats.
Please share the last two mails and mail ids which you did.

 

[imdjay]

Great. Congrats.
Please share the last two mails and mail ids which you did.

As I said, Everything was in circle. Because they mostly reply from Eterna and CRM accounts. and I forward it to their other email as escalation.

The last conversation was with Eterna and then I escalated to Escalations email id. received response from CRM that the card is converted and will be sent soon. After 2 days, Visa card was showing in the app. But till now they have not sent the new card.

 

[It_is_Naruto]

As I said, Everything was in circle. Because they mostly reply from Eterna and CRM accounts. and I forward it to their other email as escalation.

The last conversation was with Eterna and then I escalated to Escalations email id. received response from CRM that the card is converted and will be sent soon. After 2 days, Visa card was showing in the app. But till now they have not sent the new card.

Congratulations...finally.
Ek bar main kaam na ho jaye.... BOB ensure karta h... zabardast consistency 👏

 

[HIMANSHU76888]

As I said, Everything was in circle. Because they mostly reply from Eterna and CRM accounts. and I forward it to their other email as escalation.

The last conversation was with Eterna and then I escalated to Escalations email id. received response from CRM that the card is converted and will be sent soon. After 2 days, Visa card was showing in the app. But till now they have not sent the new card.

is your card ltf and will it remain ltf after changing the card network?
do you have add on cards and will their card network also change?

 

[imdjay]

is your card ltf and will it remain ltf after changing the card network?
do you have add on cards and will their card network also change?

Current card was not LTF. not sure about the new card will check. I was asking for LTF and conversion though. will check once I get the card.

I had no Addon. was waiting for network change.

 

[ron22c]

As I said, Everything was in circle. Because they mostly reply from Eterna and CRM accounts. and I forward it to their other email as escalation.

The last conversation was with Eterna and then I escalated to Escalations email id. received response from CRM that the card is converted and will be sent soon. After 2 days, Visa card was showing in the app. But till now they have not sent the new card.

Have you received the Visa variant physical card ? I also emailed them for the Visa card and received a strange reply that they are only issuing the Mastercard variant as of now. I have just received the card ( Mastercard) . Yet to activate.