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How to Solve OneCard Kyc Pending Issue ?

Just adding my experience here
I got stuck at the same page shown above. I sent a mail to one card and they replied that some new kyc methods are getting etc and that I would be notified. So I replied back asking for a tentative date when this would go live and then I got a call back from their customer care who explained that onboarding is paused for all now which I did not believe and it would take a while for the kyc methods to go live.
2 days later when I checked the app the kyc page was gone and it allowed me to proceed by entering basic details no kyc. And the card despatch mail arrived. So I don't think what their customer care says is what is really going on.
 
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