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I definitely feel like a guinea pig here and I'm honestly getting quite annoyed about it. I've done everything possible. Uninstall, reinstall, hell I even got a new phone in this period and it didn't work on that either. Its even more annoying because until the last day I had my previous Visa Platinum, it worked flawlessly. I've been using my card since last Thursday now so that's pretty much 6 entire days, in which duration I've had chats with atleast 10 completely useless executives, had 4 different telephonic conversions and dropped an email to the Nodal Officer. The conversation I had today seemed like it might have provided a solution - I was asked to log in to the netbanking on the phone browser and then simultaneously log in to the netbanking app as well. I think this might have potentially solved the logged off issues but given that now I've got the can't access data, it absolutely doesn't work. I won't lie, I'm quite pissed off right now.So I had uninstalled and re-installed the hsbc app and after that I started to see the new error- can't access data .
i just tried again on a different phone where I had the app already installed previously but I see the logged off error .
Had you also uninstalled/re-installed the app?
It looks like we've become their engineering team and troubleshooting their issue and know more about this issue than HSBC itself 🙂 🙂
Maybe its just a cooling off period on purpose , but I've seen on other posts it had started to work for them after 4-5 days as well, although its been about a week for me since I activated it.
they have a best price match if u send within 24hrs they credit the difference back in terms of points..??I didn't do anything recently. I've raised numerous complaints on email/chat/phone. Nothing worked till now but today it started working. I got the card on aug 26. So it started working after 15 days. I don't think anyone in the HSBC customer support did anything to fix this.
I just booked one-way flights to Dubai, couple of things to note:
1. There was no OTP required. I just added the card and then when I proceeded to pay, the amount directly debited. No OTP while adding the card as well.
2. 700 rs charged per person for inconvenience fees for international flight.
3. Flight prices were around 8-10% inflated. I still used this card to get 32% back in accor terms that I would utilize in Dubai.
its def not a 15 day wait i got the card last week itself & i can access the portal already i had tried to access in the first 2-3 days itself, maybe when u got it it was down & now its up.Thanks, Puneet! Very helpful in terms of timelines one can maybe expect. Still extremely inconvenient even to have to wait 15 days for something as basic as accessing the travel portal, the one and only reason people are even taking this card.
As for inflated prices, yes, I think the Accor redemption (assuming you are someone planning to use it anyway) really does make it worth the joining fee.
u can get 3L salary credited ull get Premier which is their Best offering. Even better than the Privy whose TRV req is much higher.Which version can I get without opening a savings account with them but having a very good salary ITR
Is it worth getting and will it be LTF?
I already have m4b and infinia
i'll have to look it up the process for this, their support system sucksthey have a best price match if u send within 24hrs they credit the difference back in terms of points..??
From what I've read, they're quite efficient and quick with these refunds on the price difference. Its clearly with the portal issue that they're completely hopeless.i'll have to look it up the process for this, their support system sucks
its def not a 15 day wait i got the card last week itself & i can access the portal already i had tried to access in the first 2-3 days itself, maybe when u got it it was down & now its up.
What do they need to process the price difference? The screenshot of the payment page with price break up (base, taxes, convenience fee, other fees)? Can SkyScanner price results be used?From what I've read, they're quite efficient and quick with these refunds on the price difference. Its clearly with the portal issue that they're completely hopeless.
I do hope you're right because I've been trying since day 1 and there's been no luck. Tomorrow is the 7th day since I activated my card. To not have access to a TRAVEL portal on a card meant for travel is just ridiculous beyond measure. I've not even seen PSUs with such poor customer service. Every single person I call at customer care is utterly clueless.
I checked the prices now after booking my 4 tickets the price is almost same like 100₹ difference. (Not counting the convenience fees) So i am not pursuing this for now.From what I've read, they're quite efficient and quick with these refunds on the price difference. Its clearly with the portal issue that they're completely hopeless.
It also becomes a problem if you want to book, say 2 rooms for 3 people. It was only giving me triple sharing rooms even though MMT and other platforms offered me the combination option of 2 rooms. If you do book the two rooms separately, its obviously pricier but then it also does give you those crazy Accor rewards if you'd like to use that later.Wrt Hotels, I found some of the pricing options missing like I can see pricing for room without breakfast but can't see pricing for room with breakfast. This is for Novotel Aerocity or Pullman Aerocity
Happy to see prices difference is that little!I checked the prices now after booking my 4 tickets the price is almost same like 100₹ difference. (Not counting the convenience fees) So i am not pursuing this for now.
It is after booking 4 seats on that flight. Earlier, it was about 9% more including convenience fees.Happy to see prices difference is that little!
Skyscanner usually shows the post-discount prices on various websites. The price comparison will be with pre-discount price on any platform (i.e before applying any discount code)What do they need to process the price difference? The screenshot of the payment page with price break up (base, taxes, convenience fee, other fees)? Can SkyScanner price results be used?
TravelOne points are not 1:1 for direct redemption.new bhakchodi 😀 only 31 paisa worth instead of 100 paisa
View attachment 109658
Also, not sure how i got exact 10000 points as accelerated 4x for a transaction of 74.2k. 1x points aren’t credited yet. Should be 2500 if 10000 is 4x. That means 12500 points for 74.2k transaction which comes to 16.84% instead of 16%.
thanks! just read the terms. I was misunderstood.TravelOne points are not 1:1 for direct redemption.
That's only for HSBC Premier. For TravelOne, 1:1 is only applicable on points transfer to partners like Air India, Accor etc. Best value is Accor but then you have to book a hotel to finally get that benefit.
No solution yet for me , anything for you ?From what I've read, they're quite efficient and quick with these refunds on the price difference. Its clearly with the portal issue that they're completely hopeless.
I do hope you're right because I've been trying since day 1 and there's been no luck. Tomorrow is the 7th day since I activated my card. To not have access to a TRAVEL portal on a card meant for travel is just ridiculous beyond measure. I've not even seen PSUs with such poor customer service. Every single person I call at customer care is utterly clueless.
File a complaint officially.. I have done it today...No solution yet for me , anything for you ?
I wanted to apply for a add on card as well, and after 8 days finally got a call today for add-on card after being told it will be done in 24 hours a week back.
I dont want to do that as my salary is being utilized to maintain the magnus burgundy status which is more valuable to me as of now. Which is why I am specifically looking at options without crediting my salary?if
u can get 3L salary credited ull get Premier which is their Best offering. Even better than the Privy whose TRV req is much higher.
Anyone else please share your thoughts too, TIAWhich version can I get without opening a savings account with them but having a very good salary ITR
Is it worth getting and will it be LTF?
I already have m4b and infinia