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I am a victim of Financial fraud in the name of sbi card's Nodal officer -Lost 5000Rs

M

mailmenow

TF Legend
I got a call from a person named karan sharma pretending to be from sbi card nodal officer from +91 9508189953 on 24/11/2025. He called me by mentioning about the mail which I sent on 22nd November 2025 with nodal officer of sbi cards. I already sent a mail to nodal officer of sbi credit card on 22/11/2025 via mail related to the sbi BPCL card concern. So this fraud person informed me that he called me based on the mail received from my end on 22/11/2025.

Regarding the concern which I sent to nodal, he asked me which resolution I want, whether the fee Reversal or converting the card to sbi BPCL octane Lifetime free . So regarding the conversion to sbi BPCL octane lifetime free of my SBI BPCL normal card he asked me to do some procedures in official sbi portal on" https://crcf.bank.sbi/ccf" by raising the request by mentioning my concern related to the conversion of my sbi card to Lifetime free .He told me to enter the complaint as it infomed by him as" I am raising a request to upgrade my sbi BPCL rupay card ending with XXXX under the ltf mode as per bank records. Kindly accept the enach for SBI BPCL octane rupay variant as LTF with reference id XYZX( IMT sms code for Cash withdrawal) /24/11/2025 ( date)".
He created this thread just to get the IMT sms code only . He asked me to do a transaction in sbi yono app or any other bank account to get this reference id. IMT(Instant Money Transfer)sms code along with the date as made me belief that it was a reference id .


He asked me to open AXIS MOBILE app --> payment & transfer ---> IMT. He asked me to register the payee as myself by using my mobile number. He Asked me to set Transaction pin as the last 4 digit of the concerned sbi card which was already known by him at the time of placing this IMT request in axis mobile app. He asked me to do a 5000 transaction in my axis Bank savings account under IMT Instant money transfer. And informed me the amount will transfer within you as you already registered your number as the payee only. I trusted him .

So using the IMT sms code received and shared with the discription in sbi bank official portal and using Transaction pin , the fraud person can easily withdraw the 5000 from any RBL ,Axis Bank ,Bank of India Kotak ,PNB ATMs as mentioned in IMT sms message received . He told me that the 5000 will be held as lien in sbi credit card and post converting the card to sbi BPCL rupay octane variant the amount will be credited back. But he already got the sms code to withdraw the money. He disconnected the call I called immediately on the number. But it was switched off. Then I came to know that I am a victim of a fraud.

Then I immediately called axis Bank on same day 24th November 2025 and registered a fraud complaint. And called cyber crime portal and registered the complaint for the same. Also registered a complaint with sbi card. Bank today closed the complaint by stating that it's a secured transaction done from my end and the responsibility on me only. I just got surprised how intelligently he took the IMT SMS code from me. By asking me to read the whole content in the sbi portal before submitting. So he could get the IMT code. Very smart approch where no traces of account transfer to any other, There is no ATM withdrawal using their account. Simply enter the code and get the cash. Saala ..!!!! I took his address which is fake and today the mobile number was out of service.

Be very very careful. I really surprised how that rascal got my mail content details which I sent to nodal officer directly?? Any sbi cards information breach?? How he got my mobile number by stating the issue .
He might be a person in this community also. So be careful while sharing any single piece of personal information in public...!!!
Any hope from sbi card end??? From cyber cell?
 
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mailmenow said:
Yes . Branch people are not helpful. Instead they were blaming me . The fraud people are operating the same from nearby ATM . When they get the code instantly they can withdraw the money.
Click to expand...
Yes you can ask them how was your email details received by fraud person someone in bank has given these details.. you can raise the query with rbi for clarity how a email sent to nodal officer and what was the nodal officer email id you sent normally it will be nodalofficer@sbicard.com aaand 3rd level is principaljodalofficer@sbicard.com any other words before or in between is a fake id.. and first level is customercare@sbicard.com however correct ones are given in your Mitc form check it when you received the card tou would have all phone address and email id for communication for grivenece
 
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ALOAK said:
Yes you can ask them how was your email details received by fraud person someone in bank has given these details.. you can raise the query with rbi for clarity how a email sent to nodal officer and what was the nodal officer email id you sent normally it will be nodalofficer@sbicard.com aaand 3rd level is principaljodalofficer@sbicard.com any other words before or in between is a fake id.. and first level is customercare@sbicard.com however correct ones are given in your Mitc form check it when you received the card tou would have all phone address and email id for communication for grivenece
Click to expand...
Yes. The same mail id I sent. I already asked the same to sbi cards. They forwarded to the nodal.
 
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mailmenow said:
Yes. The same mail id I sent. I already asked the same to sbi cards. They forwarded to the nodal.
Click to expand...
Also complain to rbi due to sbi nodalofficer email how it was given to fraudster and due to this a loss happened and bank is not helpful mistake is sbi banks... looks like their is someone in bank who has given these details and fraudster would likely be former card agent or someone connected...
 
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ALOAK said:
Also complain to rbi due to sbi nodalofficer email how it was given to fraudster and due to this a loss happened and bank is not helpful mistake is sbi banks... looks like their is someone in bank who has given these details and fraudster would likely be former card agent or someone connected...
Click to expand...
Yes sure. But may I know how we can attach call recordings with RBI ?? Not possible to attach in cms portal. Via RBI reply is it possible as they only jpg, jpeg, pdf, doc format only?? Will it work by attaching the Google drive link?
 
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Rbi public grevience cpgrams or below details too

Contact Us​

Any Grievance sent by email will not be attended to / entertained. Please lodge your grievance on this portal.​

S.No.NameDesignationDealing with grievances related toPhone NumberFax Number
1Shri. Mukul DixitUnder Secretary (Public)Prime Minister Office23014155
2Joint SecretaryCabinet Secretariat23743139
3Shri J.G. SubramanianDeputy Secretary (Admn, Estt. & Transport)President's Secretariat--
[th]
Public Grievances Officers​
[/th]​

Director of Public Grievances, The Department of Administrative Reforms and Public Grievances.
Parthasarthy Bhaskar
Director (PG)
23361856
Head of the Department, The Department of Administrative Reforms and Public Grievances.
Shri V. Srinivas
Secretary
23742546
For reporting/support on technical issues send email at : cpgrams-darpg[at]nic[dot]in
 
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IMPORTANT: State Bank of India never ask for your user id / password / pin no. through phone call / SMSes / e-mails. Any such phone call / SMSes / e-mails asking you to reveal credential or One Time Password through SMS could be attempt to withdraw money from your account.NEVER share these details to anyone.State Bank of India wants you to be secure. If you come across any such instances please inform us through e-mail to the following address-
 
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ALOAK said:
​

Addresses And Helpline Nos Of Grievances Redressal Cell At Local Head Offices​




[th]
Circle Addresses

[/th][th]
Grievance Cell E-mail Address / Telephone Nos.

[/th]​
[td]
AHMEDABAD
State Bank of India, Local Head Office,
SBI Tower, 53 A, Gift City, Gandhinagar 382355​
[/td]
[td]
Email; agmcustomer.lhoahm@sbi.co.in
Grievance Cell Tel no. :079-23320101, 23320102​
[/td] [td]
AMARAVATI
State Bank of India, Local Head Office (Andhra Pradesh) , Amaravati Circle, Hybank Towers, Gunfoundry, Hyderabad-500001​
[/td]
[td]
E-mail ; agmcustomer.lhoand@sbi.co.in
Grievance Cell Tel No:040-23387350, 040-23387268​
[/td] [td]
BENGALURU
State Bank of India, Local Head Office,
65, St. Mark's Road, Bangalore - 560001​
[/td]
[td]
E-mail: agmcustomer.lhoban@sbi.co.in
Grievance Cell Tel no. :
(080) 25943126, 25943500​
[/td] [td]
BHOPAL
Customer Service Department, State Bank of India, 5th floor, Local Head Office,
Hoshangabad Road, Bhopal 462011 (M.P.)​
[/td]
[td]
agmcustomer.lhobho@sbi.co.in
Grievance Cell Tel No.
0755-2575226, 2575537​
[/td] [td]
BHUBANESHWAR
State Bank of India, Local Head Office,
111/1, Pandit Jawahar Lal Nehru Marg, Bhubaneswar, 751001​
[/td]
[td]
agmcustomer.lhobhu@sbi.co.in
Grievance Cell Telephone No-0674-2600682​
[/td] [td]
CHANDIGARH
State Bank of India, Local Head Office,
Sector-17A, Chandigarh-160017​
[/td]
[td]
Email:agmcustomer.lhocha@sbi.co.in
Grievance Cell Tel No.
(0172)4567423, 4562402​
[/td] [td]
CHENNAI
State Bank of India,Local Head Office,
16, College lane,Nungambakkam,Chennai-600006​
[/td]
[td]
Emai:agmcustomer.lhoche@sbi.co.in
Greivance cell Tel no:
044-28308688 , 28308809​
[/td] [td]
GUWAHATI
State Bank of India, Local Head Office,
Opposite Assam Sachivalay, G.S Road, Dispur, Guwahati-781006​
[/td]
[td]
Email: agmcustomer.lhoguw@sbi.co.in
Grievance Cell Tel No. 0361-2237513/2237663​
[/td] [td]
HYDERABAD
State Bank of India, Local Head Office,
Bank Street, Koti, Hyderabad-500095​
[/td]
[td]
agmcustomer.lhohyd@sbi.co.in
Grievance Cell Tel no. 🙁040)23466513,23466108​
[/td] [td]
JAIPUR
State Bank Of India, Local Head Office , Near Udyog Bhawan , Tilak Marg , C-scheme , Jaipur-302005​
[/td]
[td]
E-mail: agmcustomer.lhojai@sbi.co.in
Grievance Cell Tel no. 🙁0141)2256103​
[/td] [td]
KOLKATA
State Bank of India, Local Head Office,
Samriddhi Bhavan, 1, Strand Road, Kolkata - 700001​
[/td]
[td]
Email :agmcustomer.lhokol@sbi.co.in
Grievance Cell Tel no. 9674710403, 033 -22489333​
[/td] [td]
LUCKNOW
Customer Service Department, Local Head Office,
Moti Mahal Marg, Lucknow 226001​
[/td]
[td]
E- mail :-agmcustomer.lholuc@sbi.co.in
Grivance Cell Tel No.:-0522-2295392,9076603495
शिकायत प्रकोष्ठ दूरभाष नं.:-9076603495, 9076603496, 9076603497, 9076603498​
[/td] [td]
MAHARASHTRA
SBI,"Synergy",Plot No -C-6, G Block,Bandra Kurla Complex, Bandra (E), Mumbai-400051​
[/td]
[td]
E-mail: agmcustomer.lhomah@sbi.co.in
Grievance Cell Tel no: 022-26445124​
[/td] [td]
MUMBAI METRO
SBI, "Synergy", Plot No - C-6, G Block, Bandra Kurla Complex, Bandra ( E ), Mumbai - 400051.​
[/td]
[td]
E-mail: agmcustomer.lhomum@sbi.co.in
#(022) 26445863, 26445864​
[/td] [td]
NEW DELHI
State Bank of India, Local Head Office,
11, Parliament Street, New Delhi-110001​
[/td]
[td]
Email: agmcustomer.lhodel@sbi.co.in
Grievance Cell Tel No🙁011) 23404124, 23407121​
[/td] [td]
PATNA
State Bank of India, Local Head Office,
West of Gandhi Maidan,Patna-800001​
[/td]
[td]
E-mail:agmcustomer.lhopat@sbi.co.in
0612-2219469​
[/td] [td]
THIRUVANANTHAPURAM
State Bank of India, Local Head Office,
Poojappura, Thiruvananthapuram - 695012​
[/td]
[td]
E maIl: agmcustomer.lhotri@sbi.co.in
Grievance Cell Tel no. 🙁0471) -2192666​
[/td]


​

Toll Free Nos.: 18001234 , 18002100, 1800112211, 18004253800. Toll number: 080 26599990​


​

Designated e-mail addresses for loding complaints: customercare@sbi.co.in, contactcentre@sbi.co.in​


​

Designated number for SMS Unhappy Service: 8008202020​


​

SMS to be sent to 567676 for complaint status.​




​
​
Last Updated On : Thursday, 01-08-2024​


​

Home​

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IMPORTANT: State Bank of India never ask for your user id / password / pin no. through phone call / SMSes / e-mails. Any such phone call / SMSes / e-mails asking you to reveal credential or One Time Password through SMS could be attempt to withdraw money from your account.NEVER share these details to anyone.State Bank of India wants you to be secure. If you come across any such instances please inform us through e-mail to the following address-
© Copyright State Bank of India (APM Id : Webs_Info_875)

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English
Click to expand...
Bro sbi cards &sbi bank both are different entities . So should I send the mail to sbi bank?
 
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itzmycard said:
@mailmenow you should have doubted the moment he asked to raise request in sbi portal. Sbi & sbi cards are different entities. Why would someone from sbi cards ask you to raise request in sbi portal ?
Click to expand...
Yes bro. I blindly believed him. Because of the reason : He told about the mail which I sent to Nodalofficer@sbicard.com. Actually I didn't think much. Lost my money. But I didn't know about IMT also. If I know I won't do it . But he played in a very smart way. He asked me to add my number as the payee , so I can't doubt him . That's his key. During the call I felt some kind of suspicious thing. So I transferred the rest of the amount to some other account during the call with him itself.

After Initiating I couldn't see any option in app/NetBanking to cancel the IMT transaction as well. So totally got tensed. But bank yesterday confirmed the amount has been withdrawn
 
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RAMESH BABU N said:
It is a case of blindly believing a fraudster in the hope of getting a LTF card.

This is the first time I am hearing about a bank's support staff - on a mobile pgone - directing to do a transaction - and the victim giving the OTP. Blindly hoping a LTF card.

SBICard sends SMSs n eMails asking the CC holders not to divulge any PINs, OTPs..... REPEATEDLY, almost every month.

Now that the money was lost, be thankful that it was only 5K. It could've been much worse.

BE CAREFUL in future.
Click to expand...
Fraudster are very very smart, they just need certain information to initiate conversation once narrative have been set, it is difficult to break that, you go on...go on...on their set trap.
Most important is to challenge them in their initial steps(Why calling from mobile number? etc...)
 
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ALOAK said:
Yes you can ask them how was your email details received by fraud person someone in bank has given these details.. you can raise the query with rbi for clarity how a email sent to nodal officer and what was the nodal officer email id you sent normally it will be nodalofficer@sbicard.com aaand 3rd level is principaljodalofficer@sbicard.com any other words before or in between is a fake id.. and first level is customercare@sbicard.com however correct ones are given in your Mitc form check it when you received the card tou would have all phone address and email id for communication for grivenece
Click to expand...
Here that actual mail id nodal: N is starting with capital. And pno : P, N, O are capital not small
 
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aijaz21ahmad said:
Fraudster are very very smart, they just need certain information to initiate conversation once narrative have been set, it is difficult to break that, you go on...go on...on their set trap.
Most important is to challenge them in their initial steps(Why calling from mobile number? etc...)
Click to expand...
I asked him why calling from mobile number. He convienced me by giving some explanation. Ras*al
 
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Nothing will happen in this case as the OTP is shared by you only...Bank is only responsible and compensate if the transaction is not authenticated by customer.

Sorry to say that you are only wasting your time....Learn a lesson and move on in life
 
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Any scammer reading this thread, i have business idea for u...Call and say HDFC is offering LTF infinia and they have to pay only 10,000 Rs to avail the offer

I can give it on stamp paper, you will be crorepati in 1 day

I will make a web series on this scam "JAMTARA Season 2"
 
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