ICICI Demat Account charges

[CcMaverick]

Hello,

My wife has an ICICI account which was opened as salary account and later it was moved to normal account, but she was not using it frequently.
However, recently she found Demat account charges, Debit card charges & SMS charges levied on the statement.
Demat charges are levied since 2017 of around 820rs.

She was not sure if she even had demat account & its not even linked to Imobile or netbanking. (app or website says you dont have Demant & provides option to open new demat).
Customer care refused to waive off charges & says to close account if not using it but does not acknowledge that its their mistake that account is not linked to ICICI.
There are 0 transactions in ICICI Demat account.

Should I complaint to ICICI higher authority or rbi ombudsman? Will they be able to help with reversal of previous years?
What are my options here?

Thanks!

 

[Rajx99]

I think u should start with when the demat account was opened, whether she gave consent to open the account or not, what are the charges for opening and maintaining the demat account. since it has been from long time, it would need some proper research to complaint to higher authorities to get the charges reversed