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Icici imobile app show request raised for icici direct 3 in 1 account which I did not raised

stylist

TF Buzz
It doesn't show any application number but there is a link given on app request section to complete the form for icici direct 3 in 1 account. How can someone raised a request on my account. My passwords are very strong. When I ask the customer care they ask for service request number which app doesn't show neither I have received any sms or email for this request. I am confused did someone form bank raise a request. Do i need to worry ? If I don't click link given to complete the form on imobile then am i safe ? Please help
 
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