ICICI level 2 escalation

[Ram1]

Hello,
I gave a complaint to ICICI level 1 using support website. I got response with subject having reference number as ICICI = E0119xxxx.

I'm not satisfied with their response and want to escalate to level 2.
What to enter in place of SR number?

 

[shrewdoc]

Hello,
I gave a complaint to ICICI level 1 using support website. I got response with subject having reference number as ICICI = E0119xxxx.

I'm not satisfied with their response and want to escalate to level 2.
Want to enter in place of SR number?

Did you try this first?

https://nli.icicibank.com/NewRetailWeb/loadGrievanceFormTwo.htm

 

[Ram1]

Did you try this first?

https://nli.icicibank.com/NewRetailWeb/loadGrievanceFormTwo.htm

Yes this is where i filed for level 1

 

[shrewdoc]

Yes this is where i filed for level 1

Unfortunately, you cannot proceed without an SR number.

You can check your messages or iMobile notifications by opening the app and pressing the bell icon to find an SR number you might have missed noticing.

If you don't have any SR number, you can ask the representative for the same via a trail mail.

 

[Ram1]

Unfortunately, you cannot proceed without an SR number.

You can check your messages or iMobile notifications by opening the app and pressing the bell icon to find an SR number you might have missed noticing.

If you don't have any SR number, you can ask the representative for the same via a trail mail.

Its not mandatory to generate SR for every complaint right. Mostly they give information only in replies. If there are any actions, then they raise service requests.

In my case they provided information only which was unsatisfactory to me. How to escalate further?

 

[shrewdoc]

Its not mandatory to generate SR for every complaint right. Mostly they give information only in replies. If there are any actions, then they raise service requests.

In my case they provided information only which was unsatisfactory to me. How to escalate further?

If you belong to a banking programme offered by ICICI, you can write to the head of managed programmes through the email id mentioned when you receive emails from ICICI.

If that's not possible, you can follow up with a trail mail stating that the response you received has not been to your satisfaction and that you want your grievance to be escalated further.

You can also have a chat with phone-banking officers and ask them to escalate if you're not getting a fruitful response. I have done this in the past and the support rep just asked me for my email id through which I was communicating with them.

 

[Ram1]

If you belong to a banking programme offered by ICICI, you can write to the head of managed programmes through the email id mentioned when you receive emails from ICICI.

If that's not possible, you can follow up with a trail mail stating that the response you received has not been to your satisfaction and that you want your grievance to be escalated further.

You can also have a chat with phone-banking officers and ask them to escalate if you're not getting a fruitful response. I have done this in the past and the support rep just asked me for my email id through which I was communicating with them.

Mine is wealth account. Any higher officials email ids available?

 

[shrewdoc]

Mine is wealth account. Any higher officials email ids available?

Try this:

https://nli.icicibank.com/NewRetailWeb/seniorManagementGrievance.htm

 

[Ram1]

Try this:

https://nli.icicibank.com/NewRetailWeb/seniorManagementGrievance.htm

Ok thank you will try

 

[Ram1]

Level 2 escalation email id
headservicequality@icicibank.com