IDFC offering me 15k voucher to close the case with banking ombudsman

[rajgopalsinghal]

Hi,

I asked IDFC bank to upgrade the card from select to wealth but IDFC denied the same. later when I asked them the reason I didn't get any response for a month. Then again they said due to internal policy card can't be upgraded. Fed up with their delayed mechanic response I requested them to close my card on 31st Jan. Bank stopped replying after that due to which I placed complaint with banking ombudsman. Finally bank closed the card on 6th March.

I asked them to compensate and they just offered 2k voucher which I denied and placed complaint with banking ombudsman again. Today I got a call from bank saying we will give 15k voucher.

should I accept that? will my credibility for future complaints with Banking Ombudsman drop if I accept the voucher to close the case?

please respond with your valuable inputs.

thanks

 

[cruzrocky8]

Is it ?
Based on ivr they have connected well for me in the past

Well waited for 5 minutes saying agents are busy and it got disconnected automatically

 

[Deleted member 11974]

Well waited for 5 minutes saying agents are busy and it got disconnected automatically

For me it has always been smooth I kept pressing the numbers and then the agent gets connected

 

[rajgopalsinghal]

They consider card upgrade as limit enhancement itself.
But they are giving a 15k voucher take it as ombudsman doesnt track these and even if it did the bank is anyway liable to pay you in damages.
just check the rbi circular whether it mentions that the damages that the bank will pay would be in cash or cash equivalent

I took the vouchers & spent already

 

[Harry1]

yup here it is.

What was the email id u responded to? I always get cases closed under non appealable clause and can't give any feedback to ombudsman.

 

[CC-Muncher]

What is the contact number for road side assistance ?

 

[deep@vie]

Not an issue Reg ombudsman they won’t keep track
Get 15k voucher and celebrate
After 45 days apply fresh with another mob number for wealth card lol

Can get wealth today only using different number

 

[rajgopalsinghal]

What was the email id u responded to? I always get cases closed under non appealable clause and can't give any feedback to ombudsman.

nodaldesk@idfcfirstbank.com

 

[Harry1]

nodaldesk@idfcfirstbank.com

No, I am asking about the mail sent to RBI Ombudsman that you shared in attachment.

 

[rajgopalsinghal]

Can get wealth today only using different number

oh, you mean BO email ID,

Here it is
crpc@rbi.org.in

 

[binno]

C

Hi,

I asked IDFC bank to upgrade the card from select to wealth but IDFC denied the same. later when I asked them the reason I didn't get any response for a month. Then again they said due to internal policy card can't be upgraded. Fed up with their delayed mechanic response I requested them to close my card on 31st Jan. Bank stopped replying after that due to which I placed complaint with banking ombudsman. Finally bank closed the card on 6th March.

I asked them to compensate and they just offered 2k voucher which I denied and placed complaint with banking ombudsman again. Today I got a call from bank saying we will give 15k voucher.

should I accept that? will my credibility for future complaints with Banking Ombudsman drop if I accept the voucher to close the case?

please respond with your valuable inputs.

thanks

Can you tell me what did you say the second time of your complaint to ombudsman ??

 

[Harry1]

oh, you mean BO email ID,

Here it is
crpc@rbi.org.in

Finally it worked, they reopened my case in standard chartered, where they mentioned reason for credit card rejection as low cibil score without even doing cibil enquiry. Let's see what happens now.

 

[rajgopalsinghal]

C

Can you tell me what did you say the second time of your complaint to ombudsman ??

I shared all the timelines of each email that I sent/Received along with screenshots

 

[binno]

Just they

I shared all the timelines of each email that I sent/Received along with screenshots

But what do you mean by sending their replies .. like u sent the mail where they proposed you with 2k ??.. if yes .. what did you wrote in that email ? Like did u say that ur loss doesn’t compensate by 2k

 

[rohant]

Hi,

I asked IDFC bank to upgrade the card from select to wealth but IDFC denied the same. later when I asked them the reason I didn't get any response for a month. Then again they said due to internal policy card can't be upgraded. Fed up with their delayed mechanic response I requested them to close my card on 31st Jan. Bank stopped replying after that due to which I placed complaint with banking ombudsman. Finally bank closed the card on 6th March.

I asked them to compensate and they just offered 2k voucher which I denied and placed complaint with banking ombudsman again. Today I got a call from bank saying we will give 15k voucher.

should I accept that? will my credibility for future complaints with Banking Ombudsman drop if I accept the voucher to close the case?

please respond with your valuable inputs.

thanks

Is it like a court where we have to present?

 

[binno]

Is it like a court where we have to present?

Yes type of

 

[rajgopalsinghal]

Is it like a court where we have to present?

No, just share all the proofs online

 

[rohant]

No, just share all the proofs online

thanks for the input