IDFC Savings account updating Mobile Number

[Sobirvs]

So, I applied to get my dad's IDFC RMN changed.

Did it on 21st 6pm via IDFC app and mobile/debit card authentication.

Got email/sms on new number and old number that Mobile number has been changed today at 7pm.

Checked INB and yes indeed it shows new number however any debit card trxn I do, it sends OTP on the old number. Not even able to use/register IDFC mobile app on new number. It gives 2 options to register in the app, either via CustID or INB credentials and both ways it says "invalid credentials" error.

What to do?

 

[Sobirvs]

update : nevermind. It got updated now. Literally like 6 hours after idfc saying it has been updated via email. Idk if this is all about updation after midnight but anyways it works now.

 

[Sudbht]

So, I applied to get my dad's IDFC RMN changed.

Did it on 21st 6pm via IDFC app and mobile/debit card authentication.

Got email/sms on new number and old number that Mobile number has been changed today at 7pm.

Checked INB and yes indeed it shows new number however any debit card trxn I do, it sends OTP on the old number. Not even able to use/register IDFC mobile app on new number. It gives 2 options to register in the app, either via CustID or INB credentials and both ways it says "invalid credentials" error.

What to do?

Can we give same number used for my account to any of my family account as well once the account is opened?

 

[SureShot]

Can we give same number used for my account to any of my family account as well once the account is opened?

They used to allow before but now same mobile number is not allowed for two different persons.

 

[Sudbht]

They used to allow before but now same mobile number is not allowed for two different persons.

Oh okay. Once number is changed i need to register the app using new number right? Also can we change back again if needed?

 

[SureShot]

Oh okay. Once number is changed i need to register the app using new number right? Also can we change back again if needed?

Yes, once the no is changed, you need register in the app with the new no only. You can change it back again if it not used for any other person's accounts but there is some time period like 30 days IIRC.

 

[CarbonLogic]

Updates in KYC take time to reflect, atleast 24hrs from what I have experienced. Same thing happened with my SBI account.