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Incorrect cashback awarded on transactions

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Electrowizrd

Electrowizrd

TF Buzz
As shown in the image I made three transactions on cleartrip which amounts to a total of Rs. 4321, which means I should be given a cashback of Rs. 216. However, in the "Cashback earned after last statement" section I'm seeing only Rs. 68.

Am I missing something here? Has SBI removed even travel expenses after the devaluation? Should I report this to customer care?
I know that here the difference is not much but I want to clarify this as I'll be making some more travel expenses in future.
 

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Parassingla83 said:
I did not received any cashback on mmt txn of 13900. Should i report it?
Click to expand...
Same with me, i booked flight tickets via MakeMyTrip approx 12000, didn't get cashback after settlement.
Electrowizrd said:
As shown in the image I made three transactions on cleartrip which amounts to a total of Rs. 4321, which means I should be given a cashback of Rs. 216. However, in the "Cashback earned after last statement" section I'm seeing only Rs. 68.

Am I missing something here? Has SBI removed even travel expenses after the devaluation? Should I report this to customer care?
I know that here the difference is not much but I want to clarify this as I'll be making some more travel expenses in future.
Click to expand...
Did you get cashback later on??
 
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CCJUGAAD said:
I also faced the issue.. Didn't receive the cashback on cleartrip transactions.. Raised a complaint today.. Even had a talk with the customer care executive.. They told they can't help until statement is generated.. The executives are not aware of the situation I guess!!
Click to expand...
++ They said that they won't be able to help without the statement.
This devaluation has made the card very unreliable, I will never be sure of how much cashback I'll get on any transaction. This may not be an issue on the SBI side but still it does reduce the value of the card to a great extent. I cannot keep contacting the customer care for every discrepancy.
 
Last edited:
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CCJUGAAD said:
I also faced the issue.. Didn't receive the cashback on cleartrip transactions.. Raised a complaint today.. Even had a talk with the customer care executive.. They told they can't help until statement is generated.. The executives are not aware of the situation I guess!!
Click to expand...
My MakeMyTrip booking has same issue, no cashback, statement generated, checked with customer care, they mentioned as per marketing offer this transaction is not eligible for cashback, have now escalated to nodal officer
 
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Electrowizrd said:
++ They said that they won't be able to help without the statement.
This devaluation has made the card very unreliable, I will never be sure of how much cashback I'll get on any transaction. This may not be an issue on the SBI side but still it does reduce the value of the card to a great extent. I cannot keep contacting the customer care for every discrepancy.
Click to expand...
Did you get any further update?
 
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Electrowizrd said:
++ They said that they won't be able to help without the statement.
This devaluation has made the card very unreliable, I will never be sure of how much cashback I'll get on any transaction. This may not be an issue on the SBI side but still it does reduce the value of the card to a great extent. I cannot keep contacting the customer care for every discrepancy.
Click to expand...
Exactly.. I was also thinking the same.. However they give cashback on flight booking via indigo and paytm!!
 
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ravalpranav2 said:
Merchant code was 4112 which is related to railway transaction. However i actually had booked flight via MakeMyTrip. They have denied cashback given their terms and conditions for each MCC. Any luck at your end?
Click to expand...
Not yet.. Still escalating only.. I think in my case also they have give railway ticketing MCC.. It's high time the merchant code should be checked and the option of correcting the merchant code/option for raising a discrepancy against incorrect MCC should be provided.. Lot of cashbacks are missed because of incorrect MCC..

I have also booked directly through Indigo and in that case they have given the cashback correctly..
 
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Can someone confirm if SBI cashback is still giving 5% cashback on clear trip after devaluation on flight booking? I am seeing paytm_cleartrip as merchant name on gateway page

Also if I book through indigo website will I get 5% cashback?
 
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ragz said:
Can someone confirm if SBI cashback is still giving 5% cashback on clear trip after devaluation on flight booking? I am seeing paytm_cleartrip as merchant name on gateway page

Also if I book through indigo website will I get 5% cashback?
Click to expand...
I got 5% cashback on cleartrip flight booking and even on IndiGo website.. Seems like mcc is fixed
 
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