My experience with branch visits has been as follows:
"Sir, yeh hamara account nahi hai. Our account is in the IndusInd Bank mobile app. Please open a new account."
"Sir, aapka full KYC nahi hua hai, so you cannot deposit/withdraw cash. Please complete the KYC again. Even through Indie is showing Full KYC done"
"Sir, humein yeh nahi pata ki aapke account mein kya income slab hai. Jis branch ne account open kiya tha, unse poochiye."
"Sir, why don't you use net banking with Indie?"
and many more
Bhindi Kachhi hai Abhi