Indigo Rewards Missing

[prince747]

I wanted to book a ticket using my Indigo rewards which when I last checked was about 6034 points. And this was just a few days ago.

I logged in to the account and there's a grand zero now. I contacted customer service and they asked me to call back after 9 AM.

This sucks because the ticket fare might have increased by then.

Anybody every faced this?

FYI - I got these points with my usage on the Kotak Indigo 6E XL card, which I acquired last year.

 

[NABNAB is verified member.]

It can be a temporary technical glitch. Or midnight maintenance. Try after sometime

 

[prince747]

It can be a temporary technical glitch. Or midnight maintenance. Try after sometime

I'm yet to check back with them I doubt if it's a glitch. There's been a revamp to their website lately.

When I go to the rewards section I see that I have applied to hdfc indigo card. It's actually weird because I didn't apply for it and I actually have a KOTAK 6E XL card.

 

[helensahith]

Hey , even i am facing the same issue now , did you find any solution?..did you get any reply from indigo?

 

[prince747]

Hey , even i am facing the same issue now , did you find any solution?..did you get any reply from indigo?

I contacted Indigo customer care. They looked into the issue and reinstated my reward points. Took a few days but was smooth.

I think they screwed up some data migration during the recent overhaul of the website and app. Do call them.

 

[darthvader1]

Same issue. Got my points back but unable to redeem them. Not getting any option. Any help anyone?

 

[prince747]

@darthvader1 Where can you see your rewards in your account?

 

[darthvader1]

@darthvader1 Where can you see your rewards in your account?

Profile- Dashboard- View Profile- 6E Rewards Dasboard.

 

[prince747]

Profile- Dashboard- View Profile- 6E Rewards Dasboard.

It was not visible to me there in that section. Apparently for such users who faced this issue the 6E team were able to enable the dashboard view themselves. But in certain rare cases, as in mine, they had to ask their tech team to enable it. Took sometime but it was done.

Also, they gave me an alternative URL to access the dashboard. This view is of the older website and not the updated one.

 

[darthvader1]

It was not visible to me there in that section. Apparently for such users who faced this issue the 6E team were able to enable the dashboard view themselves. But in certain rare cases, as in mine, they had to ask their tech team to enable it. Took sometime but it was done.

Also, they gave me an alternative URL to access the dashboard. This view is of the older website and not the updated one.

Can you forward me that link please? The URL for the older website
Thanks

 

[prince747]

Can you forward me that link please? The URL for the older website
Thanks

Sorry, my bad. They asked me to type in the URL by dictating this and I wrongly assumed it was a different URL rom the regular profile link.

 

[darthvader1]

Sorry, my bad. They asked me to type in the URL by dictating this and I wrongly assumed it was a different URL rom the regular profile link.

Okay
No worries 🙂

 

[prince747]

@darthvader1 Here is the link to the old UI: https://www.goindigo.in/?ui-ux=oldui

You may have to reset your password to be able to login. My current password didn't work.
Alternatively you could access this URL from the ticker that runs on the new website.

Sorry about the wrong URL in my previous message. I got one URL confused with the other.

 

[darthvader1]

@darthvader1 Here is the link to the old UI: https://www.goindigo.in/?ui-ux=oldui

You may have to reset your password to be able to login. My current password didn't work.
Alternatively you could access this URL from the ticker that runs on the new website.

Sorry about the wrong URL in my previous message. I got one URL confused with the other.

View attachment 79740

Thank you so much 😊