Hi All!
I was researching about IndusInd Pioneer account lately and was thinking about opening one, so I approached my nearest branch and the desk person says my PAN is not eligible for a Pioneer account 😂. I told her it's not a Credit Card that I am applying for and she says:
"hota hain sir aapko pata nahi hoga"
Anyway she declined my request to open a Pioneer Account and insisted I am max eligible for Exclusive Account but should open partner account instead.
I was already fed up with my branch and hence I decided to approach a Pioneer Branch directly and open an account with them. They instantly filled the form for me and opened the account, within a week I received the welcome kit with the debit card.
But the only issue was they did not assign me any RM and I had to contact the person through whom I opened the account with, well it's not a big deal as that person is knowledgeable enough but this kind of service was not expected, also they updated incorrect E-mail ID and residential address which I had to update later.
Still they do know about their services and features, as I requested for a metal debit card, they processed it instantly without any charges!
Overall I would say it was a hectic experience but the customer service and knowledge of the Pioneer Branch staff is great 👍
P.S. I have asked them about LTF Pioneer Heritage Metal Credit Card upgrade but they say it's not possible to reduce or remove the joining fees. After reading so many posts of other people here I said people are getting it LTF so they ask me to share the contact details of the RM who helped them do the process as they are not sure about how it's done and how to take an approval, so if recently anyone has received this card LTF please guide me here🙏
I was researching about IndusInd Pioneer account lately and was thinking about opening one, so I approached my nearest branch and the desk person says my PAN is not eligible for a Pioneer account 😂. I told her it's not a Credit Card that I am applying for and she says:
"hota hain sir aapko pata nahi hoga"
Anyway she declined my request to open a Pioneer Account and insisted I am max eligible for Exclusive Account but should open partner account instead.
I was already fed up with my branch and hence I decided to approach a Pioneer Branch directly and open an account with them. They instantly filled the form for me and opened the account, within a week I received the welcome kit with the debit card.
But the only issue was they did not assign me any RM and I had to contact the person through whom I opened the account with, well it's not a big deal as that person is knowledgeable enough but this kind of service was not expected, also they updated incorrect E-mail ID and residential address which I had to update later.
Still they do know about their services and features, as I requested for a metal debit card, they processed it instantly without any charges!
Overall I would say it was a hectic experience but the customer service and knowledge of the Pioneer Branch staff is great 👍
P.S. I have asked them about LTF Pioneer Heritage Metal Credit Card upgrade but they say it's not possible to reduce or remove the joining fees. After reading so many posts of other people here I said people are getting it LTF so they ask me to share the contact details of the RM who helped them do the process as they are not sure about how it's done and how to take an approval, so if recently anyone has received this card LTF please guide me here🙏
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