For my friends who have asked for a template, here you go:
Dear Indusind Bank Team,
Name -
Customer ID -
I am long-term holder of Indusind Legend credit card and have been holding the Indusind Select Savings Account no. ........... for a few years.
Even though the Indusind Select Account has Average Quarterly Balance requirement of Rs. 50,000/-, Indusind Bank (as per its official 'Schedule of Benefits' or 'S.O.B.') offers waiver of minimum balance requirement for the Indusind Select Account to holders of Legend credit card, provided the two (credit card and savings account) are linked with one another.
By following such requirements, I have been using the aforesaid Select account along with the Legend credit card linked to each other and have been enjoying the benefits of Indusind Select Account without having to maintain any minimum Average Quarterly Balance.
But on ...../09/2025, despite having the Legend credit card as an active credit card, my aforesaid savings account was wrongly charged for non-maintenance of minimum balance. Before such charges my account had credit balance of Rs. ...../- (Rupees .........) only and now, as of writing this email, the account has a negative balance of Rs. ........../- only as per Net Banking. (Refer to screenshot and S.O.B. document attached below)
I therefore request your good office to look into this matter and reverse the charges immediately, as per your official Schedule of Benefits for Select Savings Account and make sure this incident does not get repeated.
Please note that your immediate action in this matter is highly solicited and failure to reverse the charges would compel me to raise this issue with the Banking Regulatory Body/Banking Ombudsman for compensation of mental harassment and trauma caused by wrongful acts of Indusind Bank.
