Infinia Infinia Upgrade Request Case Registered Confusion

[vishp]

Hi Team,
I had sent the Infinia Upgrade request yesterday to Priority Redressal. Received an sms and email today saying
"Dear Customer,
Greetings from HDFC Bank.
Your query/concern Card Upgrade Assistance has been registered under Case Reference No...Revert back by 13-01-2025.."

I have still not received any reply from Priority Redressal. Any idea about this? Is the card upgrade approved??

 

[S U D O]

Is the card upgrade approved

no no
they have created a case/service request
and will revert back to you by 13th Jan

 

[vega]

You are to wait till 13th Jan. You will get reply.

 

[vishp]

@S U D O @vega Thanks!

 

[basant]

I got the same sms yesterday and today got email asking ITR.

 

[basant]

I got this sms now. What does this mean.
RESOLVED! Case Ref .......Card Upgrade Assistance Details sent to your Reg. Coordinates on -HDFC Bank

 

[vishp]

@basant Did they approve your upgrade when they asked about ITR?

 

[basant]

@basant Did they approve your upgrade when they asked about ITR?

I have not sent itr as it dont match eligibilty criteria. But got above sms . Dont know what this sms means

 

[350modena]

I got this sms now. What does this mean.
RESOLVED! Case Ref .......Card Upgrade Assistance Details sent to your Reg. Coordinates on -HDFC Bank

This would mean they feel they have satisfactorily replied to your query and closed it. Did you get any reply ?

 

[vishp]

I have not sent itr as it dont match eligibilty criteria. But got above sms . Dont know what this sms means

That is just a normal case message to review your upgrade. Post review they have closed it. What are your spends and limit? Are you asking for DCB or Infinia upgrade?

 

[basant]

This would mean they feel they have satisfactorily replied to your query and closed it. Did you get any reply ?

No reply email

 

[basant]

That is just a normal case message to review your upgrade. Post review they have closed it. What are your spends and limit? Are you asking for DCB or Infinia upgrade?

I asked for infinia upgrade with limit enhancement. My regalia limit is 5 lakhs.
I spend 12 lakhs in last 6 months. I also have biz black as floater card in which i. Have spent 20 lakhs in last 6 months.

 

[vishp]

I asked for infinia upgrade with limit enhancement. My regalia limit is 5 lakhs.
I spend 12 lakhs in last 6 months. I also have biz black as floater card in which i. Have spent 20 lakhs in last 6 months.

I see. Wait for a day and ask for updates on that email chain.

 

[birdman]

@vishp @basant was it a success for you guys?

 

[basant]

@vishp @basant was it a success for you guys?

No, but i upgraded to dcb metal

 

[birdman]

After escalating it to PNO for Infinia, i see a cibil enquiry from HDFC bank and they have mailed me saying that they are taking an appropriate review, what would be the chances for an upgrade?

I have regalia gold with 7.9l as a limit and last 24 months spends exceed 9.5l