Dr.AMAN
TF Buzz
Actually the HP dealer is to be blamed here. Some HP dealers deliberately rig their pos machines to fail credit card transactions to avoid paying the MDR charges. Same thing happened to me the first time I tried the card. The swipe machine read failed transaction even though my card was active and the guy insisted me to pay using his paytm qr code. Apparently they do not have to pay high MDR charges if paid using paytm QR code. Same problem happens at many other petrol pumps too be it BPCL/IOCL/HPCL. Many fellow TF members have complained about being unable to redeem BPCL Octane card's reward points because the petrol pump doesnt have the correct POS machine. To overcome this issue HPCL has pasted their own qr codes on the walls. This eliminates the whole POS machine hassle while also giving more return. If the petrol pump guy denies using the QR code for HP pay then u can email a complain to HP website. The manager will himself call u and apologise( real story..read it somewhere is reddit). HPCL is minting huge money through their cobranded cards in the market. They r more than happy when customer uses HP pay app. Currently HP pay app+IDFC PP card is the most rewarding and smooth process among all fuel cards.I got this card but it did not work at my nearest HP petrol pump at all despite activating the card, setting PIN, doing 1 ecom txn, 1 UPI txn. Made sure it was HP POS machine but both tap and dip (by entering PIN) failed on that HP POS machine and it gave the error "Card not active". This makes me ineligible for ₹500 welcome cashback. Another HP petrol pump is too off. Since such fuel cards are at the mercy of the POS machine at the petrol pump working properly, I realized it wasn't a good decision to get this card. IDFC refused to reverse joining fees also and said from their end, they couldn't see any errors about card declined or transaction failure so the HP POS machine was to blame. Closed the card in frustration. Will get SBI BPCL Octane or IOCL RBL Xtra card. HPCL sucks and IDFC sucks too.