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International transaction successful despite being international transaction being off

You spoke to the Bank ? Did you tell them that the card is disabled for International trxns ? What did they say ? Have you blocked the card ?

Without that info, how do you expect us to guide you ?

Share complete info.
 
Call got connected. They said they can only raise a complaint as of now. Dispute team will investigate the matter. My call is on hold again
They said they have successfully taken the complaint. Now they want me to do a FIR on cybercrime department and submit a dispute form in bank along with card front copy and my ID proof.
 
Y

Yes sir. I have confirmed with the bank also.
then save that confirmation, do the steps as per shared by bank,
don't worry follow up with every escalation level and even after 1-2mnths icici not resolving the issue, escalate to RBI ombudsman and CPGRAMS ask for compensation also.
 
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