Is is true that if you open accounts online, the branch people don't take care of you or give services properly?

[hender]

It depends. Here's the accounts I opened online:
HDFC SavingsMax: Great service at branch, great online customer care
Axis Liberty: Terrible service at branch, great online customer care
ICICI: Terrible service at branch, great online customer care
BOB: Terrible service at branch
Union Bank: Terrible service at branch, pathetic online customer care
RBL: Great service at branch, great online customer care
Bank of Maharashtra: Terrible service at branch, pathetic online customer care
PNB: Terrible service at branch, pathetic online customer care
AU: Terrible service at branch

Then again accounts which I opened at branch:
IndusInd Exclusive: Terrible service at branch, pathetic online customer care
Yes Bank: Great service at branch, great online customer care
Federal Bank: Great service at branch, great online customer care
DBS: Great service at branch, great online customer care
Kotak 811: Great service at branch, great online customer care
Canara Bank: Great service at branch,
IDFC: Great service at branch, great online customer care
SBI: Great service at branch

So, customer care of these banks is totally different from service at branch. And then again besides the bank's culture and corporate ethics, each branch experience also varies

Seems one Bank left now 🤔



R B I

 

[ontherocks]

Translation pls. It means it's not right. right?
I feel they only call us n offer products for their benefits or targets that needs to be achieved via us

Only few help us genuinely. I firmly believe that if I need something from the bank then I must ask the bank and not the other way where bank always pesters me with their products n do cross selling of their products for their profits

Translation: Its a crime
They have targets to fulfill, so they will pester you. If RM pesters, tell him verbatim that you can fulfill his target if he fulfills yours. When he asks what's your target, tell him LTF Infinia. At this point he will shut up or say "Saar, LTF Infinia not possible saar", then you say "then saar not possible saar". You will never hear from him again.