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Is it true that we shouldn't transact more than five times a month in a savings bank account?

rj_arora

TF Premier
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Guys, I had a terrible experience today at Axis Bank. They blocked my savings account three days ago. Credit is allowed, but I can't debit any money. I went to the branch today to confront them, and the manager told me this -

Allegation 1: There were too many transactions in my savings account. That's why their system flagged the account. They told me to use my account like a savings account and not like a current account. The manager clearly told me that RBI has directed the banks not to allow more than five transactions per month.
My view: this is the first time I've heard about this five transaction limit a month. I mean, how is it possible that the government is promoting digitisation and, at the same time, limiting people to use their savings account only five times a month? Isn't it weird?

Allegation 2: the manager was asking me how I was getting money credited to my account so many times. I clearly told him that I had transferred the money from my own ICICI account to my Axis account many times and then transferred it to my own Zerodha/Paytm money as I had linked my Axis account to the broker. Also, my mother and my friends sent me money totalling 4-5 times the previous month, and 3-4 were miscellaneous credits. But he was trying to scare me by saying that I was speaking so much in front of him, but I wouldn't be able to utter a single word against the income tax department.
My view: What does the income tax department have to do with this? I mean, is it illegal to take money from friends? And all of this is white money. They are transferring the money from their bank account to my bank account, right? It's not even cash. How did the income tax department come into the picture? I have no idea. There are a total of 73 debits + credits in my account. I don't know how high it is.

Some other transaction level details:

I received a total of 6.17L from my own other bank accounts in 11 transactions.
I received a total of 86K (my own Business income, declared in ITR, too) in 2 transactions.
I received a total of 1.1Lakh from friends/family in 8 transactions.
All these were IMPS/UPI. All online, bank-to-bank transfers.
The remaining 50 transactions were debit transactions, mainly to my broker account and vendors/shops/friends, etc.

Now, to resolve this, he's asking me to write on a page that I will use my savings account less frequently in the future and that I won't repeat this behaviour when I am doing multiple transactions in my account. Also, he is asking me to write the purpose of the credits in my account and why the money was credited from my friends and from my mother to my account.
What do you guys think I should do here? Has anyone else faced this before?

cc: @TechnoFino @Subhankar @ashwink @S S V @4uziaul @007 @alphadark7 @bhavyegoel
 
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Bro don't be afraid first of all. No one can touch your money. Write an email to him with CC to PNO and RBI Ombudsman, telling him that your account is frozen and you want it to be released immediately. From my understanding, there could be a debit freeze because of pending KYC. The BM seems to be drunk on power. I am quite sure that when you write this email, he will get back to you citing KYC pending or something technical like that.
This is also the correct way of handling this if your goal is to get your account unfrozen asap and don't care what happens to BM or don't care about his behavior with you in last meeting.

My way is more for the vindictive kind who like to reply in kind to asshole behavior.
 
From this FY 2023-24, every IT Return Filer has to DECLARE DETAILS OF ALL HIS BANK ACCOUNTS. This year's revised ITR forms have made it mandatory.

Probably, the ITD already has these details of ALL OUR ACCOUNTS. The ITD is trying to test our sincerity n openness - whether we will declare all info of all accounts or not - that is being tested Now.

So, better follow the guidelines n play safe.

READ and FOLLOW them carefully.
disclosure has been required since past many years.
 
Start with NO, escalate to PNO and RBI BO if needed.

But do have solid evidence ready, so pay another visit to asshole and record his behavior. If you are vindictive, can get those cheap pen cameras to record the video, otherwise just recording voice on mobile would be suffice.


Also, it is none of your bank's business whether you received money from friends or family or some stranger. Their job is to process transactions, that's it.
Bro, I don't want to spend this much energy recording him and taking panga with the whole branch 😛
I just want to unfreeze my account without giving up to his unfair demands by giving him something in writing.
I will anyways close the account after it is unfreezed.
 
Guys, I had a terrible experience today at Axis Bank. They blocked my savings account three days ago. Credit is allowed, but I can't debit any money. I went to the branch today to confront them, and the manager told me this -

Allegation 1: There were too many transactions in my savings account. That's why their system flagged the account. They told me to use my account like a savings account and not like a current account. The manager clearly told me that RBI has directed the banks not to allow more than five transactions per month.
My view: this is the first time I've heard about this five transaction limit a month. I mean, how is it possible that the government is promoting digitisation and, at the same time, limiting people to use their savings account only five times a month? Isn't it weird?

Allegation 2: the manager was asking me how I was getting money credited to my account so many times. I clearly told him that I had transferred the money from my own ICICI account to my Axis account many times and then transferred it to my own Zerodha/Paytm money as I had linked my Axis account to the broker. Also, my mother and my friends sent me money totalling 4-5 times the previous month, and 3-4 were miscellaneous credits. But he was trying to scare me by saying that I was speaking so much in front of him, but I wouldn't be able to utter a single word against the income tax department.
My view: What does the income tax department have to do with this? I mean, is it illegal to take money from friends? And all of this is white money. They are transferring the money from their bank account to my bank account, right? It's not even cash. How did the income tax department come into the picture? I have no idea. There are a total of 73 debits + credits in my account. I don't know how high it is.

Some other transaction level details:

I received a total of 6.17L from my own other bank accounts in 11 transactions.
I received a total of 86K (my own Business income, declared in ITR, too) in 2 transactions.
I received a total of 1.1Lakh from friends/family in 8 transactions.
The remaining 50 transactions were debit transactions, mainly to my broker account and vendors/shops/friends, etc.

Now, to resolve this, he's asking me to write on a page that I will use my savings account less frequently in the future and that I won't repeat this behaviour when I am doing multiple transactions in my account. Also, he is asking me to write the purpose of the credits in my account and why the money was credited from my friends and from my mother to my account.
What do you guys think I should do here? Has anyone else faced this before?

cc: @TechnoFino @Subhankar @ashwink @S S V @4uziaul @007 @alphadark7 @bhavyegoel
Escalate your complaint . . This shouldn't have been an issue.
 
my suggestion is to visit another axis branch, talk to the bm directly. explain what happened with your branch bm & his shenanigans even though the total credit amount didn't even cross 10L.

ask him if he could help you without all the bs. you may suggest to transfer to his branch, if that helps, even better if he can help without the branch transfer (transfer is a simple online process)

repeat this with several branches.
 
my suggestion is to visit another axis branch, talk to the bm directly. explain what happened with your branch bm & his shenanigans even though the total credit amount didn't even cross 10L.

ask him if he could help you without all the bs. you may suggest to transfer to his branch, if that helps, even better if he can help without the branch transfer (transfer is a simple online process)

repeat this with several branches.
My city only has 1 branch. Travelling to another city to talk to another BM for this would be too much I think. Should I instead complain to NO, PNO, RBI etc?
 
Complaint to NO and PNO about the unprofessional behavior of the BM. Go to the branch again but this time secretly record the whole convo. Just keep pestering him about this and that and record him talking out of his ass. Then share that on twitter with axis bank.

There are no such restrictions on savings account till now in India.

The BM is on a power trip and that's why he is asking this stupid thing of writing a letter. Real life is not a movie, that letter won't stand anywhere outside of proving that he is behaving unprofessionally.
Was about to type same. I would've torchured that BM till his retirement.
 
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IIRC, Axis has more than 7 varieties of SB account - each with it's own set of facilities/charges/benefits.....

Before initiating anything in writing, know ALL details of your specific type of SB account n then decide.
@sm9811911 @Pankhuri @sid16 @Bugs Bunny and other friends too,
What do you think? Should I mail the higher authorities or not?

This is my draft email, which I just completed:
Respected Sir/Ma'am, My Axis Bank savings account (Account Number: XXX, Branch IFSC XXXX) was frozen some days ago. Credits are allowed, but I can't debit my money. I went to the branch today to unfreeze my account, but the operations manager told me this -
Reason 1: There were too many transactions in my savings account. That's why their system flagged the account. They told me to use my account like a savings account and not like a current account. The manager clearly told me that RBI has directed the banks not to allow more than five transactions per month in savings accounts.
My view: This is the first time I've heard about this five transaction limit a month. Can you give me in writing or show me where RBI has stated this five transactions a month limit?

Reason 2: the manager was asking me how I was getting money credited to my account many times. I clearly told him that I had transferred the money from my own other bank accounts to my Axis account many times. Also, my relatives and friends sent me money from their bank accounts, totalling around 8 to 9 times the previous month. But he was trying to scare me by saying that I was speaking in front of him, but I wouldn't be able to utter a single word against the income tax department. Also, I have to give him in writing that these are not business incomes.
My view: I mean, what kind of behaviour is this? How can he scare me by bringing the IT department into this? I mean, is it illegal to take money from friends and relatives for the short term (all bank-to-bank transfers, no cash transfers), which I will anyways return to them in the future? How did the IT department come into the picture? I have no clue at all. Moreover, who gave him the power to question the nature of transactions? When have banks started to track whether a credit was a business credit or a non-business credit and freeze accounts based on that? Can you please educate me here?

Finally, for the resolution/unfreezing process, he asked me to give him in writing that these credit transactions were non-business in nature (Again, I have no idea whether he is even authorised to ask this) and that I would use the bank account little in future and would make very few transactions.
I am pretty sure I will close my account with Axis after such behaviour, but please unfreeze my account first so that I can take my money out.
Looking forward to a swift resolution here.
Regards
 
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