Is Kotak League CC is LTF or not in the attched screenshot ?

[prc1990]

I was trying to apply for a Kotak credit card digitally and after entering income details, system was showing LEAGUE card with 0 Joining and 0 Annual fees. Can anyone please confirm if this particular card variant is offered as Life Time Free (LTF) based on customer profile?

Have attached the screenshot for reference.

P.S. I don't have any existing relationship with Kotak bank

@TechnoFino

 

[AllSeeker]

See in the documentation, it must be written that whether it is LTF or chargeable.
Probably where the Credit Limit is written, under that you will find.

Thank you, you are right, there is written a line in very small font
"Annual card fees - Spend Rs 50,000/- on your Kotak card and get an annual fee waiver of Rs 400/-"

Now, here is the problem, I had taken photo of the LTF condition it had offered while clicking at the "Accept" box in the bottom.

 

[souvikdey2002]

Thank you, you are right, there is written a line in very small font
"Annual card fees - Spend Rs 50,000/- on your Kotak card and get an annual fee waiver of Rs 400/-"

Now, here is the problem, I had taken photo of the LTF condition it had offered while clicking at the "Accept" box in the bottom.

You have exactly done what you were supposed to do.
Forward this screenshot with a mail & escalate this to their top management.
If they are agreed to convert it to a Life Time Free then fine, otherwise escalate to RBI, you will surely get resolution.

 

[AllSeeker]

You have exactly done what you were supposed to do.
Forward this screenshot with a mail & escalate this to their top management.
If they are agreed to convert it to a Life Time Free then fine, otherwise escalate to RBI, you will surely get resolution.

Thank you again, do you happen to have any top management email of kotak bank and email of RBI to put in cc?

 

[vaibhav111vaibhav111 is verified member.]

Thanks for confirming!

How strict Kotak is in terms of card approval? Can you please share your experiences?

bro on Twitter i have seen a tweet of a customer being called for a payment reminder I would recommend you to watch this youtube link the creator have upload,

 

[prc1990]

See in the documentation, it must be written that whether it is LTF or chargeable.
Probably where the Credit Limit is written, under that you will find.

Not always true. This is the standard welcome letter and not always customised to reflect the correct fee meaning even if your card is LTF you may see charges in your welcome letter.

The best way is to check with the customer support by providing the last 6/4 digits of your card.

 

[souvikdey2002]

Thank you again, do you happen to have any top management email of kotak bank and email of RBI to put in cc?

Please follow the escalation matrix , let the normal team intervene, if not resolved will try something else.

 

[souvikdey2002]

Not always true. This is the standard welcome letter and not always customised to reflect the correct fee meaning even if your card is LTF you may see charges in your welcome letter.

The best way is to check with the customer support by providing the last 6/4 digits of your card.

Agreed,
Customer care people is the best to comment whether or it is LTF.
Also you can mail from your registered e-mail id to get it in Black & White.

 

[prc1990]

Agreed,
Customer care people is the best to comment whether or it is LTF.
Also you can mail from your registered e-mail id to get it in Black & White.

And the irony is, the answer will vary from one support person to another which will eventually confuse and mislead the customer 😩😩😩.

 

[AllSeeker]

Please follow the escalation matrix , let the normal team intervene, if not resolved will try something else.

I've put in basic level of complaint thought their website portal, will mail to kotak cares mail ID in one or two days if there is no response from their end, will put RBI, joint manager and ceo uday kotak in Cc of that mail.

Thank you for your help.

 

[souvikdey2002]

And the irony is, the answer will vary from one support person to another which will eventually confuse and mislead the customer 😩😩😩.

This is the reason I asked to e-mail from registered e-mail ID which can't be altered.

 

[Batmanbaba]

I have kotak 811 account..... From more than 5 years.... Transactions for more than 5-6 lakh.... Also had fd based kotak 811 dream differnt card.now canceled after using for 1 year... Till date no pre approved offer

 

[Batmanbaba]

Probably because of FD based card. If you have secured card, chances of getting unsecured pre approved offers become low, from what I've heard.

Icici.... Gives... People unsecured card easily to people having fd based card.... Kotak is a very strange bank... Acc to my 5 years experience...

 

[AllSeeker]

It is because of the FD card for sure. It's good that you closed it though, so maybe in next financial year.

 

[alanabraham]

I have kotak 811 account..... From more than 5 years.... Transactions for more than 5-6 lakh.... Also had fd based kotak 811 dream differnt card.now canceled after using for 1 year... Till date no pre approved offer

Same in my case as well. When did you close the Dream different credit card?

 

[Batmanbaba]

Same in my case as well. When did you close the Dream different credit card?

Just in march..... Added that money in one card... And on basis of one card... Got bob approved....

 

[souvikdey2002]

I personally would suggest you to not keep any FD based secure CCs, or atleast not renew any secured CCs you have if you already have some unsecured CC.

Hello All,

So far my experience is concerned even if you cancelled the card, the chances are very low to get a Pre-Approved offer for another Credit Card again.
Reason behind:-

1. Whenever you get any credit card(Secured/unsecured) a separate account for Credit Card is created with the Bank. It remains active even if you cancel a particular card. It's like closing a savings bank account with a bank without deleting the CIF, unfortunately you can't delete the CIF since it contains vital information like your KYC.(This is the reason if you go to bank 10 years after closure of the account they can exactly tell you all the details which was there 10 years back).

2. Whenever the algorithms are run in certain times for the Pre-approved offers then it looks only for those savings account which didn't not have any credit card account at any point of time, generally it skips those CRN's where any Credit Card was offered & taken in the past.

3. Now off course we can approach the RM's based on our relationship for a Credit Card & generally it gets approved but getting it Life TIme Free without pre-approved offer is a tough job.

4. So I guess the Pre-approved offer will not likely going to happen once you are offered with a card & you have taken it.


N:B:- These are theories based on my own research with different Banks(ICICI,HDFC). I'm not 100% sure about Kotak.
So I wish you would be offered again & if it happens, please post here.

 

[AllSeeker]

ICICI offers you pre-approved unsecured CC even if you have secured CC. In fact axis in some cases make your secured CC into unsecured one.

This is case by case. At banks discretion and "internal policies" 🤣

 

[souvikdey2002]

ICICI offers you pre-approved unsecured CC even if you have secured CC. In fact axis in some cases make your secured CC into unsecured one.

This is case by case. At banks discretion and "internal policies" 🤣

I guess it will be only offer as an upgradation & it will only come if you keep on using the first card that you got from Pre-approved offer.

 

[swastik2233]

I too got kotak league as pre approved LTF on my 811 account.

Been using it for 4 month now. They today gave me an upgrade to PVR platinum card.

Should I take it ?

BTW for LTF cust.care told me that " they are sorry to say that my league card is not LTF , these card have no joining fee but there is a renewal fee after 1 yr.

 

[AllSeeker]

I too got kotak league as pre approved LTF on my 811 account.

Been using it for 4 month now. They today gave me an upgrade to PVR platinum card.

Should I take it ?

BTW for LTF cust.care told me that " they are sorry to say that my league card is not LTF , these card have no joining fee but there is a renewal fee after 1 yr.

PVR card gives good benefit if you can spend 15k each month at least. Otherwise none of the Kotak cards are really of any use unless we are talking about some offers in retail or online shop on kotak specific cards. Even average low tier cards beat kotak cards by miles. Why I took offer was because this is my wife's first card and Kotak dream different was also one of my first cards when I started out a year ago. So, basically hoping it helps in building her CIBIL.