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issue with bhim upi auto pay

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me_sovon

me_sovon

TF Premier
I want to raise a complaint against npci (bhim app) where I can do that?
I have already raised the issue with them (on X as well as on their contact us section), about my upi auto pay, but they didn't solved the issue from last 5 to 6 months

So I want to complaint against them to a higher authority, kindly help me


The issue I'm facing explained here:
me_sovon

Post in thread 'issue with bhim upi auto pay'

praful47 said:
What is your exact issue ?
Click to expand...

vine said:
1).please remove ALL CAPS from the title of the post.
2) please explain in detail about and your problem and the steps you had done over the last 5-6 months
Click to expand...



So I was trying to activate an upi auto pay on my SBI account on the bhim app, but somehow the process didn't completed although I got confirmation sms and successful message on the website on that time .

So I asked my service provider about the auto pay set up, they also told me that there was no auto pay active.

So after that I tried with another bank account and another upi app...
 
Last edited:
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me_sovon said:
I want to raise a complaint against NPCI (BHIM APP) where I can do that?
I have already raised the issue with them (on X as well as on their contact us section), about my UPI nach mandate, but they didn't solved the issue from last 5 to 6 months

So I want to complaint against them to a higher authority, kindly help me
Click to expand...
What is your exact issue ?
 
Upvote 0 Downvote
UPI nach mandate kab aaya ?

UPI AutoPay hai bas.

Kam approx same hai but dono alag hai 🤣🤣

One more thing, BHIM UPI is now separate company from NPCI.

A

Thread 'BHIM app is now separate company from NPCI'

BHIM app is now separate company from NPCI:

The subsidiary named NPCI Bhim Services Limited (NBSL) will aim to meet the growing demand for digital transactions in India and to promote financial inclusion. This development not only aims to strengthen India's own digital payment ecosystem but also reflects a sense of national pride and significance in developing a sovereign digital payments framework, NPCI said.​

National Payments Corporation of India (NPCI) has hived off the UPI-based payment application Bharat Interface for Money (Bhim) as a separate subsidiary to address the...
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  • Hehe
 
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me_sovon said:
I want to raise a complaint against NPCI (BHIM APP) where I can do that?
I have already raised the issue with them (on X as well as on their contact us section), about my UPI nach mandate, but they didn't solved the issue from last 5 to 6 months

So I want to complaint against them to a higher authority, kindly help me
Click to expand...
1).please remove ALL CAPS from the title of the post.
2) please explain in detail about and your problem and the steps you had done over the last 5-6 months
 
Upvote 0 Downvote
Abhishek012 said:
UPI nach mandate kab aaya ?

UPI AutoPay hai bas.

Kam approx same hai but dono alag hai 🤣🤣

One more thing, BHIM UPI is now separate company from NPCI.

A

Thread 'BHIM app is now separate company from NPCI'

BHIM app is now separate company from NPCI:

The subsidiary named NPCI Bhim Services Limited (NBSL) will aim to meet the growing demand for digital transactions in India and to promote financial inclusion. This development not only aims to strengthen India's own digital payment ecosystem but also reflects a sense of national pride and significance in developing a sovereign digital payments framework, NPCI said.​

National Payments Corporation of India (NPCI) has hived off the UPI-based payment application Bharat Interface for Money (Bhim) as a separate subsidiary to address the...
  • Like
  • Hehe
Click to expand...

My bad, I wanted to write that e-mandate.

Okay I thought that NPCI is taking care the issues of Bhim app.
 
Upvote 0 Downvote
praful47 said:
What is your exact issue ?
Click to expand...

vine said:
1).please remove ALL CAPS from the title of the post.
2) please explain in detail about and your problem and the steps you had done over the last 5-6 months
Click to expand...



So I was trying to activate an upi auto pay on my SBI account on the bhim app, but somehow the process didn't completed although I got confirmation sms and successful message on the website on that time .

So I asked my service provider about the auto pay set up, they also told me that there was no auto pay active.

So after that I tried with another bank account and another upi app (PhonePe), this time the auto pay activate successfully. Also confirmed by the service provider.

But the main issue is with the unsuccessful mandate, it's is still showing active on Bhim app, and it's showing "pending debit" also there is no option to deactivate the mandate on Bhim app.


So I asked for help on X, as well as raised the issue from the npci website.
They called me few times and told me that they are trying to resolve the issue, but after that on response, I have asked them multiple times on X but same response that they are trying to solve the issue.

Even I have visited my SBI branch, they told me that they have nothing to do in this case.
 

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me_sovon said:
So I was trying to activate an upi auto pay on my SBI account in the bhim app, but somehow the process didn't completed although I got confirmation sms and successful message on the website at time of activation.

So I asked my service provider about the auto pay set up, they also told me that there was no auto pay active.

So after that I tried with another bank account and another upi app (PhonePe), this time the auto activate successfully. Also confirmed by the service provider.

But the main is with the unsuccessful mandate, it's is still showing active in Bhim app, and it's showing "pending debit" also there is no option to deactivate the mandate in Bhim app


So I asked for help on X, as well as raised the issue from the npci website.
They called me few times and told me that they are trying to resolve the issue, but after that on response, I have asked them multiple times on X but same response that they are trying to solve the issue.

Even I have visited my SBI branch, they told me that they have nothing to do in this case.
Click to expand...
Bhai,
Please
Remove the ALL CAPS from title.
 
Upvote 0 Downvote
me_sovon said:
So I was trying to activate an upi auto pay on my SBI account in the bhim app, but somehow the process didn't completed although I got confirmation sms and successful message on the website on that time .

So I asked my service provider about the auto pay set up, they also told me that there was no auto pay active.

So after that I tried with another bank account and another upi app (PhonePe), this time the auto activate successfully. Also confirmed by the service provider.

But the main is with the unsuccessful mandate, it's is still showing active in Bhim app, and it's showing "pending debit" also there is no option to deactivate the mandate in Bhim app


So I asked for help on X, as well as raised the issue from the npci website.
They called me few times and told me that they are trying to resolve the issue, but after that on response, I have asked them multiple times on X but same response that they are trying to solve the issue.

Even I have visited my SBI branch, they told me that they have nothing to do in this case.
Click to expand...
Ok .. so did they gave any TAT for resolution ?
 
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me_sovon said:
No, the lady who was communicating via call, she told me that she will call back after 1 week. That's all, other than this, they didn't mention anything
Click to expand...
This looks like Bhim app issue.
Was there any email communication, if not, they will just keep dragging it.
Can you confirm with service provider that there is only one auto pay enabled now.
Try to find a support email and send it first.
 
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vine said:
This looks like Bhim app issue.
Was there any email communication, if not, they will just keep dragging it.
Can you confirm with service provider that there is only one auto pay enabled now.
Try to find a support email and send it first.
Click to expand...

No email confirmation, the whole conversation was on X dm.
The services provider confirm me on WhatsApp that the auto pay is active with punjab national bank upi auto pay
 
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me_sovon said:
I want to raise a complaint against npci (bhim app) where I can do that?
I have already raised the issue with them (on X as well as on their contact us section), about my upi auto pay, but they didn't solved the issue from last 5 to 6 months

So I want to complaint against them to a higher authority, kindly help me
Click to expand...
Try following up with them on 18001201740.

In spite of making all efforts, if everything fails and in case of significant losses, then you can use the nukular option of RBIO complaint -

 

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