Tonymathew
TF Premier
I've been through a torturous unseen situation. I had applied for a Myzone CC on 4th of March, from my phone online. I recieved the vKyc link on my mobile phone with my official number itself. (Screenshot attached).
My card got approved and was sent to me in 3-4 days. When i recieved the card, the attached document showed my contact details with my address only, and my phone number was missing.
When I tried to login to axis mobile app, it is showing that my number is not linked to any account/credit card.
The funniest thing of all is that, when I tried to make anl small transaction from Flipkart as well as Paytm, I AM GETTING THE OTP SENT TO MY PHONE NUMBER only. (Attaching screenshot).
I called the customer service for atleast 100 times. They told me that since the number(my OFFICIAL REGISTERED number) is not getting shown in the system, they CANNOT help and was forcing to IVR to verify my card and number. I have every call recordings.
As a last resort I went to my nearest branch at Sambalpur, Odisha. The agents/officers said it is not possible. They also found that my phone number has 4 different customer ids linked, out of which none are active. They then tried to physically add my contact number which also failed, as per their words.
So my question is
1) How can you as a bank issue a credit card without linking it to any phone number? That too at this digital age?
2) If the card was not linked to my phone number, how come I receive the link for vkyc to my phone number?
3) If my phone is not linked, how am I getting OTP's for all the transactions. (Well all the transactions are getting declined by the bank).
Important points to note:
LAST DATE FOR MY CARD ACTIVATION IS 3/4/2024.
I also mailed NO and PNO. They are working on it for over 2 weeks.
New Funny thing.
NO called me day before yesterday and said my card is linked to the phone number.
But truth is that, it still is not and that's when I decided to visit branch and hear about their helplessness.
Is there any solution, as Customer team, NO, PNO, and branch all turned out to be futile.
Someone pls share insight.
If anyone working with AXIS pls help
Edit. 1/4/2024
Registered a grievance with National Consumer helpline.
Following that PNO mailed me that my credit card is already linked to my phone number. (Attaching screenshot)
The problem still persisted.
Again contacted customer service. They said phone number is not linked. Attaching screenshot
Edit 05/04/2024
Problem Resolved.
This would be axis banks BEST APRIL FOOL Prank which ran for a month.
My card got approved and was sent to me in 3-4 days. When i recieved the card, the attached document showed my contact details with my address only, and my phone number was missing.
When I tried to login to axis mobile app, it is showing that my number is not linked to any account/credit card.
The funniest thing of all is that, when I tried to make anl small transaction from Flipkart as well as Paytm, I AM GETTING THE OTP SENT TO MY PHONE NUMBER only. (Attaching screenshot).
I called the customer service for atleast 100 times. They told me that since the number(my OFFICIAL REGISTERED number) is not getting shown in the system, they CANNOT help and was forcing to IVR to verify my card and number. I have every call recordings.
As a last resort I went to my nearest branch at Sambalpur, Odisha. The agents/officers said it is not possible. They also found that my phone number has 4 different customer ids linked, out of which none are active. They then tried to physically add my contact number which also failed, as per their words.
So my question is
1) How can you as a bank issue a credit card without linking it to any phone number? That too at this digital age?
2) If the card was not linked to my phone number, how come I receive the link for vkyc to my phone number?
3) If my phone is not linked, how am I getting OTP's for all the transactions. (Well all the transactions are getting declined by the bank).
Important points to note:
LAST DATE FOR MY CARD ACTIVATION IS 3/4/2024.
I also mailed NO and PNO. They are working on it for over 2 weeks.
New Funny thing.
NO called me day before yesterday and said my card is linked to the phone number.
But truth is that, it still is not and that's when I decided to visit branch and hear about their helplessness.
Is there any solution, as Customer team, NO, PNO, and branch all turned out to be futile.
Someone pls share insight.
If anyone working with AXIS pls help
Edit. 1/4/2024
Registered a grievance with National Consumer helpline.
Following that PNO mailed me that my credit card is already linked to my phone number. (Attaching screenshot)
The problem still persisted.
Again contacted customer service. They said phone number is not linked. Attaching screenshot
Edit 05/04/2024
Problem Resolved.
This would be axis banks BEST APRIL FOOL Prank which ran for a month.
Attachments
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