I thought I would use the ITC 1+1 buffet offer on infinia. I called the concierge on Friday and asked them for Saturday. They politely denied that minimum requirement is 48 hrs approx and my booking cannot be taken.
The offered for Sunday brunch and I asked them to proceed. Couple of emails and SMS confirming the booking came in.
Sunday I visited the hotel and showed them the email and booking confirmation. To my amazement, my name was no where listed. Another person came at my table and again asked for details and took a photo of my phone with the email having details.
Finally when I asked for the bill, the waiter got me a bill of 5600 for 2 people. I said I had 1+1 offer, he went 2-3 steps back, did something in the tablet and came forward again showing 2800 only.
I gave him the inifinia card and he swiped and everything cleared.
My point is what is with the 48 hrs pre requisite when my details are not with the hotel, also the people whom I spoke with didn't give me the bill, but rather a new person gave it to me and he did something in the tablet to bring the bill down to 1 free so does that mean people can directly walk in to ITC and just mention it?
The offered for Sunday brunch and I asked them to proceed. Couple of emails and SMS confirming the booking came in.
Sunday I visited the hotel and showed them the email and booking confirmation. To my amazement, my name was no where listed. Another person came at my table and again asked for details and took a photo of my phone with the email having details.
Finally when I asked for the bill, the waiter got me a bill of 5600 for 2 people. I said I had 1+1 offer, he went 2-3 steps back, did something in the tablet and came forward again showing 2800 only.
I gave him the inifinia card and he swiped and everything cleared.
My point is what is with the 48 hrs pre requisite when my details are not with the hotel, also the people whom I spoke with didn't give me the bill, but rather a new person gave it to me and he did something in the tablet to bring the bill down to 1 free so does that mean people can directly walk in to ITC and just mention it?