Jio Payments Bank debit issue

[R!TTER]

So I transferred about ₹70,000 from my cards to Jio PB in the last week to achieve some milestone spends. And tried to withdraw it too quickly—in a day.


The tools have frozen funds' withdrawal from the account, and now about ₹50,000 is stuck, so they're asking where I transferred this money from, and they've flagged these as business transactions.


I've got NO issues sending the card statement, but they've wrongly flagged the transactions, and they might ask for more things if I give in to this demand.


What are my options, aside from complaining to RBI?

 

[R!TTER]

I guess mods can move this if it's the wrong section?

 

[pinki]

U can close your account and get your money back

 

[R!TTER]

So either send what they're asking or close the account, if you want to use the 50k or so stuck there?

 

[pinki]

So either send what they're asking or close the account, if you want to use the 50k or so stuck there?

Yes only 2 options ! Either send all docs or proof whatever they r asking, or tell them to close the account and refund ur money in ur any onther bank account.
That's it

 

[R!TTER]

That's a shame. I'm wondering if they can still be held responsible for accidentally flagging these transactions for business use?

 

[R!TTER]

Ok, looks like RBI replied for this but not sure what do next?

You are advised to reply on or before 25.09.24 in order to enable this office to proceed further. If there's no reply received from you on or before the due date, the complaint will be processed with available documents.

RBI's asking me to submit the documents to them, same ones which Jio asked, or to Jio instead?

 

[pinki]

Ok, looks like RBI replied for this but not sure what do next?
RBI's asking me to submit the documents to them, same ones which Jio asked, or to Jio instead?

Submit to rbi now

 

[R!TTER]

Okay I guess, since there's no alternatives if I want to keep the account.