i don't have any relationship with Federal Bank. the card is a CSB Bank card. it was only because Federal was the only banking partner. i was on the video call for KYC and asked the lady to help me with the relevant RBI circular or notification which she was referring to while rejecting my PAN. started acting like a headless chicken when i asked to speak to a manager and disconnected the call. much bigger banks accepted the same card for a mortgage application on video KYC without any issues. even Amazon Pay full KYC was done. the next thing i see is that the bastards just froze the account. turned out to be a good riddance though how things took a turn later with Jupiter wanting minimum balances - not that it would have been a problem but just not worth it. i only signed up with Jupiter with my other mobile number to get all those daily UPI transactions off my main accounts.Yes Federal bank is strange. Dont know why Jupiter chose them over better banks for partnership. Other banks try to force u to open SA if u have their CC but Jupiter is not allowing me to open Federal bank SA if I already have the Jupiter CC.