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Kiwi Yes Bank Credit Card Q&A - Discussion

Sobirvs

TF Ace
Hello everyone,

I talked to kiwi customer support regarding their reward policy https://www.gokiwi.in/rewards-policy-v2/

and even did some trxns myself and some my friend did and I found much information on the credit card. Feel free to ask your questions too but from what I know I'll write here

My limit is 3L so I can get only 1% rewards. Now many confusion here, is this 1% in INR (Cashback claim) or Kiwi's? So my frnd confirmed this and also I confirmed from customer care too. These are in Indian rupees. So basically if your limit is 3L then you can get 12,000 kiwis per month max from your rupay card scan payments. 12k kiwis means 3k rs. (0.25 inr per kiwi or 1rs per 4 kiwis).

Now, I want to know from cc, are milestone benefits (3%/4%/5%) included in the per month 1% limit?? He said No. It is excluded. So let's say u did 1.5L trxn in a month. That means you will get 12k pts i.e 3k rs. Now as the 1.5L means you reached your 5% milestone, so you will get additional 3% next month. This 3% is extra benefit and it is not included in the month that you did the trxn on neither it is included in the month when you received the extra 3% (2% already given instantly and 3% later when milestone reach) benefit.

Additionally I asked CC, what does the term "month" constitutes?? is it like 1st to 30th or is it billing cycle?? He said it is monthly not billing statement cycle.

Also I asked CC, when we did normal upi trxns on kiwi app like bank to bank and sometimes we get kiwis on that too, are those included in that 1% limit per CL???? He asked seniors and then said No, that is excluded too. Means you get that extra benefit and he said anyways normal upi trxn from bank to bank "rarely" get benefit so it is excluded.

I asked him tons of other questions too, which he answered. The only downside of this card is we get 2% after milestone lapses. Also neon membership will prolly cost 1k next yr.
 
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I crossed 50k milestone and was at around 80k spends. I got the 3% milestone rewards. Today I did a transaction of rs 58,589. For this transaction i only got 3515 kiwis, which is about 1.5% . Any idea why? Or can someone explain the math for this?
coz the 1% limit/month is not for kiwis, it is for INR. In kiwi website it is wrongly mentioned. My friend did 70k trxns and he got more than 1% kiwis so he and i both were shocked. So this confirms the 1% is for rupees, meaning if you have CL limit 3L. And you did a high trxn, the max kiwis you can get/month is 12,000 (3000 inr is the limit so 12k kiwis is 3k inr).
 
165 kiwis for February before this large transaction
These calculations are not tallying. Some error somewhere.
Since your credit limit is 3L,
If we take 1% kiwi as monthly limit, your max kiwis are 3000. But you got 3515+165 kiwis in the month of February.
If we take 1% of credit limit as monthly limit, your max kiwis are 12000 kiwis and you are nowhere near it.

Better contact customer care
 
Spent almost 3L last month from my kiwi card on scan n pay. 2% rewards were received instantly. Today statement is generated but bonus 3% rewards not credited yet. Anybody knows how long it takes?
 

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I got an offer from Cred to sign up for a Kiwi Yes Bank credit card and get 1000 kiwis (Rs. 250) to the account after card activation.
I applied for the card, got it, swipped several times but I still have not received the activation bonus.
The customer care is pathetic for Kiwi.
No one replies via email, Twitter.
I have emailed their grievience team but have no hopes for a resolution.
How is everyone contacting their customer support.
Is there a number.
Can anyone help me out?
 
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Anyway I told the agent that except for the name of that village, my address is correct. I told him to delete that. He said he was not authorised to do it. I said ok, leave it and continue. Then he said he cannot continue as I had already said there was a mistake and the conversation was recorded. He said I should go online and make the correction. Then he cut the call. Shortly after that I got a message saying that the application was rejected. Tried applying again but I can't as its showing that I had already applied. Called customer care and they said we don't know when you can apply again. So pathetic. I decided to just skip this card altogether. I kept receiving promotional messages. Had to take up the matter with customer thrice to get those messages stopped. I've also uninstalled the app. I now have a ICICI Coral Rupay Card so I don't think I need the Kiwi.
 
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Tested with a small Rs 100 transaction and got 6 kiwis so it's not active yet. Anyone else faced this issue?
 
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