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Kotak 811 account

cardex

TF Premier
Approximately 5 years back I had a women's savings account (wife +me)with Kotak which went dormant or inactive or whatever it is called. Now I want to open a Kotak 811 account online but getting an error existing account! I thought inactive accounts were closed by the bank in Weed Out. How do I open a zero-balance account with them now?
 
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